M SWARNA GAYATHRI
Bangalore
Summary
To make contribution in the organization with best of my ability and also to Develop new skills during the interaction to achieve new heights.
Overview
6
6
years of professional experience
Work History
Store Manager
Flying machine
Bangalore
11.2023 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established customer service standards and monitored staff compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
Assistant Store Manager
The body Shop
10.2021 - 09.2023
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
Health & Glow
Store supervisor
Bangalore
10.2019 - 08.2021
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
Education
Bcom -
Skills
- Customer service
- Employee training
- Inventory management
- Visual merchandising
- Team leadership
- Operational planning
- Report preparation
- Time management
- Performance management
- Teamwork and collaboration
- Sales professional
- Customer retention
- Report generation
- Team leadership and coaching
- Performance improvements
- Staff management
- Team building
- Store opening and closing
- Staff supervision
Academic Qualification
Bcom
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Disclaimer
I hereby declared that the above information given by me is true to best of my Knowledge.
Other Qualifications
Basic knowledge of computer, excel
Personal Information
- Father's Name: G Manjunath
- Date of Birth: 11/11/2001
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Tamil
Upper Intermediate
B2
Kannada
Upper Intermediate
B2
Timeline
Store Manager
Flying machine
11.2023 - Current
Assistant Store Manager
The body Shop
10.2021 - 09.2023
Health & Glow
Store supervisor
10.2019 - 08.2021