Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information
Timeline
Receptionist

M.A. KHALID

Hyderabad

Summary

Dynamic and results-oriented professional with over 25 years of extensive experience in healthcare management, insurance operations, and emergency services. Proven ability to lead large teams, manage multi-crore budgets, and drive large-scale government health projects under Public-Private Partnership (PPP) models. Strong expertise in operations, stakeholder engagement, strategic planning, and a deep focus on quality improvement and patient care.

Overview

25
25
years of professional experience
6
6
Certifications
5
5
Languages

Work History

Project Director – State Head, Telangana Operations

GVK EMRI
01.2016 - Current
  • Company Overview: Green Health Services
  • Leading centralized emergency care operations across Telangana under NHM
  • Managing a 5000+ ambulance staff (108/102/1962) across all districts.
  • Ensuring rapid response to medical emergencies and delivery of high-quality pre-hospital care to patients across the state.
  • Strengthening emergency triage protocols, EMT training, and operational readiness to reduce mortality and morbidity.
  • Heading all functional verticals: HR, Training, Call Center, Fleet, Finance, Quality, IT, Procurement, etc.
  • Driving organization-wide quality initiatives and audits to improve clinical and operational performance.
  • Establishing coordination with government health departments and stakeholders for service expansion and performance reporting.
  • Formulating and executing strategic plans, budgets, and compliance frameworks.
  • Designing awareness and outreach programs to improve public utilization and trust in emergency care.
  • Green Health Services

General Manager – Operations

Rajiv Gandhi Jeevandayee Arogya Yojana
01.2012 - 01.2016
  • Company Overview: Govt. of Maharashtra
  • Led scheme operations valued at Rs. 1000 Cr across multiple regions with coordination of insurers and TPAs.
  • Formulated SOPs for empanelment, claim processing, and pre-auth approvals for tertiary care.
  • Enhanced service delivery by improving claim TATs, specialist availability, and 24x7 helpline coordination.
  • Implemented real-time monitoring systems for grievance redressal and claim tracking.
  • Conducted fraud detection audits and chaired disciplinary actions through the Empanelment & Disciplinary Committee (EDC).
  • Acted as key liaison with hospitals, insurance partners, and health department officials for policy alignment.
  • Structured and led regular reviews with the CEO on scheme progress, metrics, and policy impacts.
  • Govt. of Maharashtra

General Manager – Operations

Aarogyasri Health Insurance Scheme
01.2007 - 01.2012
  • Company Overview: Star Health
  • Directed operations for Rs. 1000 Cr project catering to over 3000 staff across Andhra Pradesh and Telangana.
  • Oversaw hospital coordination, pre-auth approvals, claims settlements, and beneficiary services.
  • Developed and implemented quality benchmarks and audit protocols across network hospitals.
  • Ensured 24/7 presence of doctors and EMTs to support critical and emergency cases.
  • Monitored and mitigated fraudulent practices in service delivery and claims handling.
  • Orchestrated HR activities including recruitment, training, retention, and field staff development.
  • Promoted public health outreach by enhancing accessibility to specialized care through the scheme.
  • Star Health

Branch Manager – Sales

ICICI Prudential Life Insurance Co. Ltd.
01.2003 - 01.2007
  • Managed sales, team development, and business operations for life and investment products.
  • Guided and monitored 15 Unit Managers and 80 Business Partners.
  • Improved branch performance through structured review mechanisms, incentives, and coaching.
  • Ensured compliance, retention, and customer satisfaction through timely servicing.
  • Awarded as Best Manager and recognized with international incentives for exceptional performance.

Manager – Sales & Operations

TATA Teleservices Ltd.
01.2000 - 01.2003
  • Oversaw regional dealer network and direct sales force for telecom services.
  • Focused on target achievement, sales campaigns, market expansion, and team motivation.
  • Led daily reviews, operational alignment, inventory management, and customer support processes.
  • Received accolades for Best Manager and achieved high performance benchmarks through international exposure.

Education

MBA - Marketing

Osmania University

B.Sc. - undefined

Osmania University

Skills

Emergency Services Management

Certification

Fellowship – Insurance Institute of India

Personal Information

  • Date of Birth: 08/21/76
  • Nationality: Indian
  • Marital Status: Married

Additional Information

A GVK EMRI COO CV should highlight experience in emergency management, leadership, strategic planning, and operational efficiency. It should showcase a strong track record of improving operations, managing large-scale projects, and building high-performing teams.

Here's a breakdown of key areas to emphasize: [1, 2, 3]

  • Leadership and Management: Emphasize experience leading and managing teams, driving strategic initiatives, and fostering a culture of performance and accountability. [1, 2, 3]
  • Operational Excellence: Showcase accomplishments in streamlining processes, improving efficiency, and optimizing resource allocation. [1, 3, 4]
  • Emergency Management: Highlight experience in emergency preparedness, response, and recovery, including disaster management, healthcare delivery, and logistics. [2, 5]
  • Strategic Planning: Demonstrate the ability to develop and implement long-term plans, set clear goals, and drive strategic alignment. [1, 3, 6]
  • Project Management: Highlight experience managing large-scale projects, including overseeing construction, implementation, and maintenance of emergency services infrastructure. [2, 5]
  • Financial Management: Emphasize experience in managing budgets, controlling expenses, and ensuring financial viability. [1, 3]
  • Interpersonal and Communication Skills: Showcase strong communication, collaboration, and stakeholder management skills, especially in a high-pressure, emergency-driven environment. [1, 3, 7]
  • Key Skills: Consider including relevant skills like: [1, 3, 6]
  • Strategic planning and execution. [1, 3, 6]
  • Risk management. [2, 5]
  • Operations management. [1, 4]
  • Change management. [1, 6]
  • Team leadership and development. [1, 3]
  • Budgeting and financial planning. [1, 3]
  • Project management. [2, 5]
  • Logistics and supply chain management. [2, 5]
  • Interpersonal and communication skills. [1, 3, 7]

CV Format: [8]

  • Reverse Chronological Order: List your most recent work experience first, then move backward in time. [8]
  • Concise and Clear: Use bullet points to highlight key accomplishments and quantify your achievements whenever possible. [9]
  • Professional Appearance: Choose a professional font and template that is easy to read and visually appealing. [8, 10]
  • Tailor to the Job: Customize your CV to match the specific requirements of the GVK EMRI COO role, emphasizing the skills and experience most relevant to the position. [8, 10]

Timeline

Project Director – State Head, Telangana Operations

GVK EMRI
01.2016 - Current

General Manager – Operations

Rajiv Gandhi Jeevandayee Arogya Yojana
01.2012 - 01.2016

General Manager – Operations

Aarogyasri Health Insurance Scheme
01.2007 - 01.2012

Branch Manager – Sales

ICICI Prudential Life Insurance Co. Ltd.
01.2003 - 01.2007

Manager – Sales & Operations

TATA Teleservices Ltd.
01.2000 - 01.2003

MBA - Marketing

Osmania University

B.Sc. - undefined

Osmania University
M.A. KHALID