MA. RUBY DEANNE LACERNA DASTAS
Summary
Professional manager with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and staff training. Known for adaptability and effective leadership, ensuring smooth operations and high standards in dynamic environment. Ready to drive success and meet organizational goals.
Overview
16
16
years of professional experience
Work History
Cafe Manager
Nesuto & Co Singapore Pte Ltd
06.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and supplier relations.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Restaurant General Manager
Kentucky Fried Chicken Management Pte Ltd
08.2014 - 08.2021
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Carefully interviewed, selected, trained, and supervised staff.
- Implemented training programs for staff, improving team performance and service efficiency.
- Ensured cost of sales, labour and semi variables are managed efficiently and within the allotted budget of the company
Assistant Restaurant Manager
Long John Silver’s Singapore (Zensho Food Singapore Pte Ltd)
05.2013 - 07.2014
- Manage the daily operation of the restaurant
- Maintains stock level and performs ordering of all stocks and its inventory
- Provide exceptional service to all customers and attends to guests’ needs promptly and professionally
Assistant Store Manager II
Chowking Food Corporation
02.2011 - 02.2013
- Working in collaboration with the Store Manager in executing business goals and achieving P & L and sales targets
- Monitors compliance with company policies and procedures
- Maximizing sales and profitability, controlling expenses, maintaining stock levels and inventory
- In charge of hiring, training, development of employees especially front liners ensuring a flawless execution of WOW service
Cinema Service Specialist, Management Trainee
Golden Village Multiplex Pte Ltd- Plaza Singapura
10.2009 - 10.2010
- Provides exceptional customer service and assistance to patrons
- Ensure proper cash handling on ticket and voucher sales and place advance ticket reservations to different cinema locations
- Responsible for food preparation and service to all patrons as well as the candy bar cleanliness and food safety measures
Education
Bachelor of Science - Hotel and Restaurant Management
Lyceum of The Philippines University
Philippines04.2009
Skills
- Store Operations
- Operations Management
- Employee & Customer Relations
- Merchandise Display
- Problem-solving Aptitude
- Crisis Management
- Performance Evaluation and Monitoring
- Inventory Management
- Hiring and Onboarding
- Attention to detail
- Teamwork and Collaboration
Timeline
Cafe Manager
Nesuto & Co Singapore Pte Ltd
06.2023 - Current
Restaurant General Manager
Kentucky Fried Chicken Management Pte Ltd
08.2014 - 08.2021
Assistant Restaurant Manager
Long John Silver’s Singapore (Zensho Food Singapore Pte Ltd)
05.2013 - 07.2014
Assistant Store Manager II
Chowking Food Corporation
02.2011 - 02.2013
Cinema Service Specialist, Management Trainee
Golden Village Multiplex Pte Ltd- Plaza Singapura
10.2009 - 10.2010
Bachelor of Science - Hotel and Restaurant Management
Lyceum of The Philippines University
PROFESSIONAL CERTIFICATES
- FSS-FRC-1004-1.1 WSQ Food Safety and Hygiene-1 (2024)
- Halal Foundation Programme Kentucky Fried Chicken Management Pte Ltd (2017)
- TH-SM-101C-0 Interact with Guests Singapore Workforce Development Agency (2014)