MA ZAMEEM
Hyderabad
Summary
Results-driven SQL Server Technical Support Engineer with over 3 years of experience in supporting business-critical Microsoft data platforms. Expertise includes installation, patching, Always On Availability Groups, and performance optimisation. Proven skills in troubleshooting, PowerShell automation, and AI-assisted analysis, with a strong focus on effective communication across SQL, Windows, network, and application layers.
Overview
1
1
Certification
4
4
years of professional experience
Work History
SQL Server Technical Support Engineer
Microsoft India Private Limited
Hyderabad
03.2023 - 10.2026
- Troubleshot and advised on SQL Server Always On, FCI, replication, performance, connectivity, backup/recovery, patching, and upgrade scenarios, ensuring stability across business-critical customer environments.
- Manage high-priority, business-critical SQL Server incidents in the Microsoft support environment, coordinating technical investigation, customer communication, mitigation, and recovery across SQL, Windows, network, and application teams.
- Analysed execution plans, DMVs, Extended Events, PerfMon, SQL and Windows logs, cluster evidence, and network traces to isolate fault domains and define effective recovery actions.
- Developed PowerShell checks, action plans, RCA summaries, case notes, technical handoffs, and customer-ready guidance while collaborating across SQL, Windows, network, security, and application teams to enhance support outcomes.
IT Coordinator | Azure Administrator / Azure DevOps / SQL Server Intern
Roots of Cloud
10.2022 - 03.2023
- Managed Azure VMs, networking, load balancing, backups, PaaS services, NSGs, and deployment slots to ensure reliable application performance; supported CI/CD workflows and PowerShell/ARM automation, providing work support and training on various technologies.
- Resolved service user requests within target timeframes.
- Installed new hardware and software to meet system specifications and user needs.
- Conducted tactical troubleshooting to identify faults.
Education
B.Tech - Computer Science Engineering
JNTU Hyderabad
Hyderabad, IN-TS09-2022
Skills
- Azure SQL VM, MI and on-prem
- SQL Server management
- High availability solutions
- Performance optimisation
- SQL connectivity management
- Database replication
- SQL tools proficiency
- Cloud development tools
- AI/ML expertise
- Incident management
- Incident ownership
- Technical discovery
- Customer communication
- Root cause analysis
- Team collaboration
- Knowledge transfer
Websites, Portfolios, Profiles
linkedin.com/in/mohammedabadulzameem
Certification
Microsoft Certified:
Azure Administrator Associate (AZ-104) |
SQL On-Prem Administration Foundations L100 |
SQL On-Prem High Availability Specialist L200 |
Hobbies and interests
- Passionate about emerging technologies, especially in cloud computing
and automation. - Enthusiast for sports and a regular reader of technical literature
AI KNOWLEDGE & PRACTICAL APPLICATION
- AI Knowledge: Foundational understanding of AI/ML, NLP, Generative AI, LLMs, tokens and context, embeddings, vector search, RAG, hallucination awareness, data privacy, and Responsible AI.
- Practical Application: Use Microsoft Copilot, GitHub Copilot, and structured prompts for technical summarization, troubleshooting organization, code and script assistance, customer-ready case notes, RCA summaries, and knowledge discovery. Working knowledge of Visual Studio Code and Visual Studio for reviewing and editing scripts, code, and project files.
DECLARATION
Declaration: I hereby declare that the information provided is true and correct to the best of my knowledge and belief.
Timeline
SQL Server Technical Support Engineer
Microsoft India Private Limited
03.2023 - 10.2026
IT Coordinator | Azure Administrator / Azure DevOps / SQL Server Intern
Roots of Cloud
10.2022 - 03.2023
B.Tech - Computer Science Engineering
JNTU Hyderabad