Accomplished Senior Software Engineer troubleshooting and resolving issues by debugging programs and managing [Task]. Increase proficiencies through [Area of expertise]. Offering expertise in [Skill] and [Skill].
Overview
5
5
Certifications
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Senior Software Engineer
PowerSchool
Bangalore, Karnataka
10.2019 - Current
Entry Level Training (Mainframe Technologies) at,.
COBOL training at Cognizant Technology Solutions.
Python training at Trivona Global Solutions PROFESSIONAL SKILLS Languages COBOL, JCL, DCL, HP BASIC, Python Operating Systems Mainframe, VAX / VMS , Amazon AWS Hardware / Platforms HP Itanium Server, Windows 98/XP/2000/2007/NT/7/VISTA.
Software Used BMC Remedy Support, Service Now,HP Quality Center, Service Dart (Cognizant).
Legasuite Workbench, Smart Git HP COBOL, PBM functional skills,DCL Description : Atrieve ERP is a PowerSchool product which manages Enterprise Resource Planning (HR, Payroll and Finance) for the Teachers, Admin and Students in schools (K-12 Education).
Analysis on Problem tickets.
Develop new code in VMS based on the Business requirement.
Developing Web screens which use the VAX VMS backend data, using HTML5 in Legasuite workbench.
Roles & Responsibilities:.
Perform Analysis and estimates Prepare design document.
Develop new codes.
Unit testing Prepare UTR.
Documentation.
QA and UAT support.
Post production support.
Work on Agile methodology.
Provide periodic updates on scrum calls and update the tasks.
Handling problems and Incidents.
Increased customer satisfaction by resolving [product or service] issues.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Exceeded goals through effective task prioritization and great work ethic.
Created plans and communicated deadlines to ensure projects were completed on time.
Identified issues, analyzed information and provided solutions to problems.
Senior Developer
GalaxE solutions
Bangalore, Karnataka
05.2018 - 04.2021
Skills Used : OpenVMS, HP COBOL, PBM functional skills,DCL Description : RxExpress is a mail order pharmacy system where the IT team ensures that the process from prescription to shipping of drugs is done end to end, ensuring the MAC (Maximum Allowable Cost) process is followed as well.
Analysis on Archie related Problem tickets.
Develop new code based on the Business requirement.
Impact analysis on HCFA MAC update ( maximum allowable cost created by the Health Care Financing.
Administration (HCFA)).
Analysis on Report generation process.
Perform Analysis and estimates Prepare design document.
Develop new codes.
Unit testing Prepare UTR.
Documentation.
QA and UAT support.
Post production support.
Work on Agile methodology.
Provide periodic updates on scrum calls and update the tasks.
Handling problems and Incidents.
Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
Associate
Cognizant
Chennai, Tamil Nadu
09.2011 - 05.2018
Skills Used : OpenVMS, , SQL.
COBOL, HealthCare functional Skills ,DCL, HP BASIC Project Description:.
Automated Business System is the core (Source) system in Health net with the following sub systems: Membership/Eligibility, Billing/Finance, Claims, Benefits and Provider.
Each subsystem plays vital role in business.
Membership system maintains member and group related information’s who are enrolled in ABS.
Finance is the most important module for any business unit.
Finance System care of all the money related day to day business processing.
Also Finance system provides support for the Health Net Cash Receipts, Membership Accounting (Billing/Collections) & Broker Commissions deoatments.
The ABS Claims system comprises of Claims pre-processing, Adjudication (Auto/Manual), Payment processing (including EFT, Checks and Remittance Advices), EOBs and Correspondence letters and Reporting.
Benefits in ABS are the medical benefits, which are provided to the members under some Medical Coverage Plan.
ABS Provider System covers Medical Group, Hospital, Ancillary data, contract terms, physician/practitioner data inquiry, supplementary directory processing and input functions.
Industry:Healthcare Key Responsibilities: Senior application analyst in Billing/Healthcare premiums (ABS BILLING/FINANCE Team) (Incident and Problem management).
Responsibility includes managing deliveries of Billing Team and leading a team of 6, responsible to fix Production issues with fast turnaround time, handling and delivering priority critical requests, ticket prioritizing, delegation of requests to team members, tracking, status reporting and Project status report preparation, automating the most reusable processes and value addition to the customer.
Estimation of projects submitted by business users.
This may include existing system functionality changes or new requirements to meet healthcare market needs.
Involved in optimization of long running jobs, thereby reducing the CPU time and delivering the reports/files to Business and downstream applications.
For instance, the open and close functions were used in the sub program instead of the main program.
I modified the code to open and close in the main program instead of the sub program and passed all the channel parameters to the subprogram.
Hence, the run time of the long running job was drastically reduced.
Responsibility includes Incident triaging in Service Now tool and updating the work logs for the assigned tasks periodically.
Involved in estimating projects submitted by Business users.
This may include existing production functionality changes or new requirements to meet Healthcare market needs.
Responsibility also includes support for all the major releases which involve pre-implementation activities like performing impact analysis to take appropriate action on the batch jobs in order to avoid any complication at the time of implementation window and post-implementation activities like batch support, meet the online and any RT SLA.
Responsibility includes managing a team of five for billing remediation project where the project involves providing the Root Cause Analysis and fixing all the current production issues to reduce the inflow of tickets and Service Requests.
This helped in stabilizing the Billing system, where the inflow of tickets was drastically reduced.
The manual effort was also reduced to a great extent resulting in major cost savings to both IT and Business.
Responsibility includes providing solutions for the remedy tickets created by Business and does the RCA categorization to give proper work log updates.
Involved in analyzing production issues, proposing root cause fix, thereby reducing the time and manual effort.
For instance, fixed a production issue (caused incorrect premiums to the members due to a code bug) by recreating the scenario and fixing the code.
Hence, the ticket inflow was drastically reduced.
Involved in monitoring the batch jobs and online critical jobs to ensure that the ABS online is up on time and to ensure smooth run of the batch by fixing job failures and other issues.
Involved in identifying recurring job failures in ABS, developing Digital Command Language (DCL) tools and performed root cause analysis (RCA) to fix the issue permanently to reduce the inflow of tickets and manual effort.
Involved in temporary workaround and subsequent discussions with Business to implement the fixes on an agreed deadline thereby ensuring minimal impact to the customers.
Educated new hires on company policies and procedures by designing and developing training program.
Education
Bachelor of Engineering - Biotechnology
Sathyabama University
01.2007 - 01.2011
XII (HSC) - undefined
Vidya Mandir,Senior Secondary School
X - undefined
St.Johns,Senior Secondary School, CBSE
Skills
Open Vms
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Accomplishments
Cognizant
6 + years (September’11 - May’18)
Associate- Projects
Galaxe Solutions
16 months (May’18 – Oct 19)
Senior Developer
PowerSchool
15 months ( Oct 2019 – Present)
Senior Software Enginner.
Certification
Cognizant Certified Professional in HealthCare.
Additional Information
Over 9 years IT experience in Application Development, Maintenance, Enhancement, Incident and Problem management in the domain of healthcare with the following skillset; COBOL,DCL,VAX/VMS, Mainframe, HP BASIC, DB2, SQL and DTR queries .