Maaz Shaikh
Vadodara
Summary
MBA graduate with a strong passion for creating memorable experiences and a rich background in the luxury hospitality industry. Seeking to combine this experience with Sales and Marketing interests. My objective is to blend strategic acumen with customer-centricity, crafting compelling narratives that resonate with audiences and drive revenue growth. Aim to leverage industry insights and business prowess to exceed organizational goals and leave a lasting impact on every guest interaction.
Overview
3
3
years of professional experience
2045
2045
years of post-secondary education
3
3
Languages
Work History
Guest Experience Expert
The Ritz-Carlton
Truckee, California
10.2023 - 09.2024
- Received a nomination for five-stars Quarter 2, 2024 in appreciation of Outstanding and Dedicated service.
- Provided a seamless arrival and departure experience by efficiently assigning rooms and addressing guest concerns with empathy and professionalism, leading to consistently high guest satisfaction scores.
- Successfully managed high-volume phone inquiries by effectively converting calls into bookings through personalized recommendations, significantly contributing to upsells and overall revenue growth.
- Anticipated needs of the guests and curated exceptional experiences, resulting in glowing feedback and appreciation.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
F&B Associate
Caesars Palace
Dubai
12.2021 - 01.2023
- Orchestrated exemplary services by greeting guests courteously, taking orders accordingly, and making sophisticated recommendations when requested, which resulted in over 90% customer satisfaction rate based on feedback surveys.
- Competently utilize the POS to process customer orders, complete payment transactions, and issue receipts.
- Maintained adherence to proper food health standards and provided service in accordance with the Forbes Service Standard at a luxury hotel.
Education
MBA - Global Marketing
Business & Hotel Management School
Luzern, Switzerland 04.2001 - 09.2024
BBA - Hospitality Administration And Management
Swiss Institute For Managment & Hospitality
Skills
Reservation Management
Timeline
Guest Experience Expert
The Ritz-Carlton
10.2023 - 09.2024
F&B Associate
Caesars Palace
12.2021 - 01.2023
MBA - Global Marketing
Business & Hotel Management School
04.2001 - 09.2024
BBA - Hospitality Administration And Management
Swiss Institute For Managment & Hospitality
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