Maaz Ahmed
Bangalore
Summary
Accomplished Operations Manager with 8 years of experience, driving efficiency in travel operations, process automation, and vendor management. Proficient in Sabre GDS, Unit4 Agresso ERP, and virtual payment platforms. Skilled in leading cross-functional teams and optimizing workflows to enhance customer satisfaction and profitability. Seeking to deliver operational excellence in a global organization.
Overview
8
8
years of professional experience
Work History
Operations Manager
Skypass Travel
10.2017 - Current
- Oversee daily travel operations, streamlining workflows across departments to improve efficiency by 20%.
- Configure Sabre GDS for seamless integration with booking platforms and property management systems, reducing errors by 30%.
- Automate credit card reconciliation processes, cutting manual effort by 40% and saving 20 hours weekly.
- Implement virtual payment solutions via JP Morgan PaymentNet and Conferma WebPay, reducing transaction delays by 25% (~$15,000 annual savings).
- Lead ERP (Unit4 Agresso, Trams) administration and data migration for 500+ accounts, ensuring 100% financial data integrity.
- Negotiate vendor contracts, securing 15% cost savings (~$10,000 annually) while maintaining service quality.
- Design and deliver training programs for 20+ staff, boosting onboarding efficiency by 30%.
- Reduced operational costs by 15% through strategic vendor negotiations (~$10,000 annually).
- Enhanced PMS integration with booking aggregators, decreasing invoice discrepancies by 20%.
- Developed reconciliation frameworks, improving financial accuracy by 35%.
- Streamlined payment processes, increasing transaction efficiency by 25%.
Education
Bachelor of Computer Applications - Computer Science
05.2025
Skills
- Operations Management
- Process Optimization
- Global Distribution Systems: Sabre GDS
- ERP Systems: Unit4 Agresso, Trams
- Payment Platforms: JP Morgan PaymentNet, Conferma WebPay
- Credit card reconciliations and analysis
- Vendor Negotiation
- Advanced Microsoft Excel
- Team Leadership
- Training Development
- Performance monitoring
Accomplishments
- Reduced operational costs by 15% through strategic vendor negotiations (~$10,000 annually).
- Enhanced PMS integration with booking aggregators, decreasing invoice discrepancies by 20%.
- Developed reconciliation frameworks, improving financial accuracy by 35%.
- Streamlined payment processes, increasing transaction efficiency by 25%.
Personal Information
Willing To Relocate: 1
Hobbies
- Road Trips
- Trekking
- Fitness & Gym
- Learning & Self-Improvement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Kannada
Elementary (A2)
Timeline
Operations Manager - Skypass Travel
10.2017 - Current
St. Joseph’s University - Bachelor of Computer Applications, Computer Science
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