Maaz Ahmed
Project Manager
Bengaluru,Karnataka
Summary
Project manager at a corporate travel company, where I have worked since 2017, first in operations and now on delivery. Most of my work is finding the manual, repetitive parts of how we operate and replacing them with tools I build myself. None of that was my background; I learned to build as the problems came up. I also run IT and Microsoft 365 for the business, and I am the person escalations come to when a booking, payment or ERP issue needs sorting out.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Project Manager
Skypass Travel
Bengaluru
10.2025 - Current
- Run projects end to end: scope, schedule, risk, UAT and handover.
- Build internal tools where buying one is not worth the cost or the integration work.
- Look after IT and Microsoft 365 for the company: accounts, licences, mailboxes, devices, access and whatever breaks on a given day.
- Write and run staff training on the systems and tools we use.
- Report project status and KPIs to the leadership team.
Operations Manager
Skypass Travel
Bengaluru
10.2017 - 10.2025
- First point of contact for high-priority escalations on Sabre GDS, ERP and payment systems. Took them from intake through to resolution and kept the tracking and reporting on them.
- Led implementations: booking platforms, payment systems, ERP migration, and an email management platform that lifted handling productivity by 40 to 60%.
- Managed teams of 20+ across operations, finance and IT. Wrote and ran their training.
- Handled day-to-day IT and Microsoft 365 support for staff across the office.
- Negotiated vendor contracts and SLAs and managed those relationships day to day.
- Built dashboards to track handling times, volumes and where the delays were sitting.
Education
Bachelor of Computer Applications - Computer Science
St. Joseph's University
05.2025
Pre-University - Science (PCMB)
Quwathul Islam PU College
04.2017
Skills
- JavaScript
- HTML/CSS
- Google Apps Script
- Chrome extension APIs
- Power Automate
- Web design
- AI-assisted development
- Power BI
- Tableau
- Excel
- SharePoint lists
- Dashboard design
- Capacity and FTE analysis
- Microsoft 365 administration
- Sabre GDS
- Unit4 Agresso
- Trams
- JP Morgan PaymentNet
- Conferma WebPay
- Full lifecycle ownership
- Scope and risk
- UAT
- Change management
- Agile
- Scrum
- Kanban
- Waterfall
- Escalation ownership
- Triage to closure
- IT support
- SLA management
- Process improvement
- Vendor management
- Staff training
Languages
English
Hindi
Urdu
Kannada
Projects
- GDS Segment Parser, HTML, JavaScript, Built alone. In daily use. Agents assembled each client bidding file by hand, pulling data out of three separate sources and checking 24 columns every time. Built a single HTML page that takes pasted GDS segments and returns the finished Excel file. City codes map to the client's own database, so the output goes out without correction. Took about 90% of the time out of the job. Nothing to install; staff bookmark the page.
- LCC Access Broker, Chrome extension, Google Apps Script, Built alone. Agents shared one set of login details for the low-cost carrier portals. If a booking went wrong we had no way of telling who had been in the system. Built a Chrome extension with a Google Apps Script backend. Agents sign in under their own credentials, the extension records the session, then fills the portal login and redirects them through. Every portal session now has a name and a time against it.
- Email Operations Platform, Power Automate, Power BI, SharePoint, Building now. We had no measurement on email work: no view of who was handling what, how long it took, or how many people the volume needed. Power Automate for routing, SharePoint lists for the data, Power BI for reporting, Outlook for intake. Covers productivity tracking, KPIs and FTE workload analysis, with role-based access so agents, team leads and managers each see their own level. Built on Microsoft licences the company already pays for rather than buying a vendor product.
- Skypass Travel Website, skypasstravel.com, Designed the company's public site. Designed and built the site the company presents itself with: services, the corporate booking platform, the global network of eight offices across four continents, careers, and a contact form that routes enquiries to corporate sales. Responsive single page with sign-in routing through to the corporate booking portal.
- Self-Booking Tool Implementation, Project lead. Three to six months. Ran the implementation end to end: vendor selection, requirements, configuration, UAT, training and go-live. Worked across operations, IT, finance and the vendor's team, around 20 people. Held the scope, schedule and risk log. About 75% of bookings had moved onto the tool within a few months of launch.
- Finance Systems, Unit4 Agresso, Trams, PaymentNet, Reconciliation, ERP migration, virtual payments. Automated credit card reconciliation, which had been a manual job every month. Ran ERP administration and migrated financial data between Unit4 Agresso and Trams for a large account portfolio. Set up virtual card payments on JP Morgan PaymentNet and Conferma WebPay.
Timeline
Project Manager
Skypass Travel
10.2025 - Current
Operations Manager
Skypass Travel
10.2017 - 10.2025
Bachelor of Computer Applications - Computer Science
St. Joseph's University
Pre-University - Science (PCMB)
Quwathul Islam PU College