Macey Brinson
Yorktown
Summary
Professional with strong background in managing customer-facing operations, ensuring exceptional guest experiences, and maintaining high standards of service. Proven ability to lead teams effectively, adapt to changing needs, and drive operational efficiency. Expertise in staff training, schedule management, and conflict resolution, while fostering collaborative work environment. Reliable, results-driven, and skilled in multitasking and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Four Day Ray Brewing
02.2024 - Current
- Supervised daily front of house operations to ensure exceptional customer service experiences.
- Trained and mentored new staff on service protocols and company standards.
- Collaborated with kitchen staff to facilitate timely order delivery and enhance guest satisfaction.
- Resolved customer concerns promptly to uphold positive dining experiences and loyalty.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
Guest Service Manager
Pilot Flying J Travel Center
05.2019 - 08.2020
- Implemented process improvements to enhance efficiency in service delivery.
- Coordinated schedules and staffing to maintain optimal service levels during peak hours.
- Collaborated with management to design promotional strategies that increased customer engagement.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Understood and implemented safety and emergency procedures.
General Manager of Food Service
Pizza King Inc
08.2017 - 10.2018
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Fostered a positive team culture, leading regular performance reviews and team-building activities.
- Implemented cost-control measures, optimizing budget allocation across departments.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Education
High School Diploma -
Shenandoah Community Schools
Middletown06-2014
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Quality standards
- Upselling strategies
- Table management
- Training and mentoring
- Conflict resolution
Accomplishments
- Collaborated with team of over 30 servers in the process of opening a new restaurant location, ensuring maximum customer satisfaction
Certification
- Alcohol Service License - 7+ years
- Food Handler Courses / Certificates when required
Timeline
Front of House Supervisor
Four Day Ray Brewing
02.2024 - Current
Guest Service Manager
Pilot Flying J Travel Center
05.2019 - 08.2020
General Manager of Food Service
Pizza King Inc
08.2017 - 10.2018
High School Diploma -
Shenandoah Community Schools