Machineni Manoj
Chief of Staff- Program Operations
New Delhi,New Delhi
Summary
Dynamic and results-driven Product Manager / Operations Manager with 11+ years of expertise in Technology Operations, Product Management, Project Management, Program management and Data Analytics.
Proven ability to streamline operations, optimize resource allocation, and lead cross-functional teams to enhance efficiency and business growth.
Expert in Agile, Lean Six Sigma, and Data-Driven Decision-Making, with a strong track record of delivering scalable, high-impact solutions within technology, education, and SaaS industries.
Overview
11
11
years of professional experience
Work History
Chief Of Staff- Program Operations
NxtWave Institute of Advanced Technologies
Noida, Uttar-Pradesh
04.2025 - 08.2025
- Led and scaled operational processes across more than two university partnerships, impacting over 1,200 students, ensuring academic delivery aligned with organizational and regulatory requirements.
- Designed and executed end-to-end student onboarding frameworks, reducing enrollment cycle time by 30%, and improving first-semester student engagement
by 25%. - Implemented an ERP system for academic operations, improving data visibility, reporting efficiency, and cross-department coordination, resulting in a 40% reduction in manual intervention.
- Developed and rolled out Codes of Conduct for critical roles, enhancing compliance, accountability, and team productivity, while reducing operational risks.
- Directed training programs for Success Coaches and Program Managers, boosting team effectiveness, and ensuring consistent delivery of student support services.
- Provided strategic advisory support to leadership on crisis management, academic escalations, and program optimization, contributing to uninterrupted service during peak periods.
- Acted as a liaison between internal teams, university partners, and external stakeholders, enhancing communication workflows, and streamlining issue resolution.
Senior Manger Tech and Operations
Dr. Bhatia eGurukul Coaching Institute Pvt Limited
Gurugram
07.2022 - 08.2024
- Spearheaded the end-to-end management of both online and offline business operations for an EdTech company valued at ₹280+ crore, ensuring seamless execution and growth.
- Managed six teams across CRM, Product, Academics, Operations, Franchise, and QA, serving as the primary point of contact for all cross-functional collaboration.
- Developed and implemented strategic initiatives to enhance operational efficiency, revenue growth, and market expansion.
- Managed P&L, budgeting, and cost optimization, ensuring financial sustainability, and profitability.
- Spearheaded the implementation of new systems, tools, and workflows, enhancing productivity and aligning product strategies with business objectives.
- Analyzed key performance metrics to identify inefficiencies, reduce bottlenecks, and improve product development cycles.
- Optimized the digital learning platform and offline coaching operations, ensuring superior student engagement, and scalability.
- Built and nurtured partnerships with key stakeholders, including vendors, educators, and technology providers, to drive business expansion.
Associate Data Analyst
Alphonso Technologies Pvt Limited
Bengaluru
07.2019 - 06.2022
- Optimized operational efficiency by analyzing trends and patterns in student/patient data, enabling data-driven decision-making in education and healthcare settings.
- Developed and implemented BI reports using Tableau and Power BI, providing real-time insights for school administration and hospital management.
- Designed interactive dashboards to track student performance, attendance, patient care metrics, hospital occupancy, and medical records for better decision-making.
- Created advanced metrics, attributes, and filters to automate reporting on academic progress, teacher performance, resource utilization, and hospital workflow optimization.
- Conducted training sessions for school principals, teachers, hospital administrators, and medical staff to effectively interpret BI dashboards and reports.
- Resolved data discrepancies and reporting issues through proactive collaboration with IT, operations, and medical staff to ensure data accuracy and compliance.
- Performed Tableau dashboard performance tuning, enhancing data processing speeds for large-scale student and patient records.
- Implemented data security protocols to manage user access levels, ensuring confidentiality of student information and patient medical records.
Product Manager/ Operations Manager
Alphonso Technologies Pvt Limited
Bengaluru
08.2015 - 06.2019
- Led full-cycle ERP implementation for educational institutions, managing requirement gathering, workflow design, development, deployment, and post-launch support to enhance academic and administrative efficiency.
- Collaborated with school administrators, faculty, IT teams, and management to define system workflows, ensuring seamless student management, attendance tracking, fee automation, and exam scheduling.
- Conducted gap analysis and process automation, identifying inefficiencies in manual operations and implementing data-driven ERP solutions for improved resource planning and institutional efficiency.
- Managed multiple large-scale ERP projects, overseeing software development, quality assurance (QA), stakeholder communication, and risk mitigation to ensure on-time and budget-friendly execution.
- Supervised cross-functional development teams, ensuring accurate requirement translation, agile project execution, and deployment of customized ERP modules for schools and colleges.
- Designed and conducted training programs for faculty and administrative staff, enabling smooth ERP adoption and providing technical support for issue resolution in the production environment.
- Ensured compliance with educational regulations, implementing data security protocols to protect student records, faculty information, and financial transactions within the ERP system.
- Presented ERP product demonstrations to potential clients, preparing business proposals, product documentation, PPTs, and delivery trackers to drive business growth and system adoption.
Management Trainee
Alphonso Technologies Pvt Limited
Bengaluru
08.2014 - 07.2015
- Assisted in strategic planning and cost-saving analysis, optimizing ERP solutions for schools and colleges to improve academic and administrative workflows.
- Collected and analyzed key data to support product decision-making, identifying opportunities for system enhancements in student management, attendance tracking, fee automation, and exam scheduling.
- Worked closely with the Managing Director and leadership teams, assessing team efficiency and refining operational processes for ERP deployment in educational institutions.
- Collaborated with sales and production teams to align ERP features with client needs, ensuring smooth implementation and seamless integration with existing educational frameworks.
- Developed compelling PowerPoint presentations and sales pitches, showcasing ERP benefits to school and college administrators and supporting client renewal discussions.
- Managed the Request for Proposal (RFP) process, preparing tailored proposals for potential clients and driving business growth through ERP adoption in the education sector.
Education
Bachelor of Science - Electronics And Communications Engineering
Annamacharya Institute of Technology And Sciences
Hyderabad07-2014
Executive Development Program in Lean Operations Management & Six Sigma - Operations Management
Indian Institute of Management
VisakhapatnamSkills
- Operations management
- EdTech Operations
- Business Strategy
- P&L Management
- Product Development
- Cross-functional leadership
- Digital Transformation
- Data Analytics
- Market Expansion
- Revenue growth
- Process Optimization
- Business Intelligence (BI)
- Data visualization
- Tableau
- Power BI
- ERP Implementation
- Business Process Automation
- Requirement Gathering
- Software Development Life Cycle (SDLC)
- QA Testing
- Training and Support
- Agile & Scrum
Certification
Executive Certificate Program in Lean Operations Management & Six Sigma from Indian Institute of Management-IIM-Visakhapatnam
📌 Project Management Certification – Simplilearn
📌 Lean Six Sigma Certification – Project Management Institute (PMI)
📌 Revenue Operations Certification – HubSpot Academy
📌 Statistical Thinking and Problem Solving – SAS
📌 Inventory Management Certification – NASBA
📌 Lean Inventory Management – National Association of State Boards of Accountancy (NASBA)
📌 What Is Generative AI? – National Association of State Boards of Accountancy (NASBA)
📌 Career Essentials in Generative AI – Microsoft & LinkedIn
📌 Prompt Engineering – One Million Prompters – Dubai Future Foundation
Languages
Telugu
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
German
Beginner (A1)
A1
Accomplishments
1.Earned certification as a Paraglider Pilot, licensed for solo flights.
2.Successfully completed a Half Marathon (21.0975 km) organized by the Indian Navy.
3.Successfully finished the 10th edition of the Full Marathon (42.195 km) organized by Apollo Tyres.
4.Successfully completed a Half Marathon (21.0975 km) organized by Tuffman.
5.Successfully completed a Half Marathon (21.0975 km) organized by Indian Army.
Timeline
Chief Of Staff- Program Operations
NxtWave Institute of Advanced Technologies
04.2025 - 08.2025
Senior Manger Tech and Operations
Dr. Bhatia eGurukul Coaching Institute Pvt Limited
07.2022 - 08.2024
Associate Data Analyst
Alphonso Technologies Pvt Limited
07.2019 - 06.2022
Product Manager/ Operations Manager
Alphonso Technologies Pvt Limited
08.2015 - 06.2019
Management Trainee
Alphonso Technologies Pvt Limited
08.2014 - 07.2015
Bachelor of Science - Electronics And Communications Engineering
Annamacharya Institute of Technology And Sciences
Executive Development Program in Lean Operations Management & Six Sigma - Operations Management
Indian Institute of Management