Mack Barrett
Service Technician
Indianapolis
Summary
Experienced Service Technician with a strong track record at Garage Door Doctor, specializing in diagnosing and fixing issues before they become bigger problems. I am known for great customer service, troubleshooting skills, and ensuring every job I touch is done right. I take pride in knowing that I am the go-to person other techs can call on for technical knowledge or strategies to win the sale.
Overview
6
6
years of professional experience
Work History
Service Technician
Garage Door Doctor
Indianapolis, Indiana
12.2022 - Current
- Responding to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosing and troubleshot problems, repairing, and restoring doors and motors to peak performance.
- Installing new equipment and explaining operation and routine maintenance to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Customer reviews that show an emphasis on customer satisfaction
Night Service Manager
Nelbud
Indianapolis, Indiana
01.2019 - 10.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Conducted quality control inspections after each job completion to ensure thoroughness and client satisfaction.
- Enhanced equipment performance by conducting regular maintenance on pressure washing systems.
Education
Associate of Arts - Information Technology
Ivy Tech Community College of Indiana
Indianapolis, IN 05.2001 -
Skills
Customer Engagement
Technical support
Proactive Equipment Maintenance
Fault Detection and Repair
Timeline
Service Technician
Garage Door Doctor
12.2022 - Current
Night Service Manager
Nelbud
01.2019 - 10.2022
Associate of Arts - Information Technology
Ivy Tech Community College of Indiana
05.2001 -
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