Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Boles

Greenwood

Summary

Dynamic professional with strong organizational skills and emotional resilience, experienced at NeuroDiagnostic Institute in enhancing client wellness. Proven ability to train new hires and leverage HVAC knowledge to boost sales. Exceptional communicator adept at resolving issues and fostering relationships, ensuring high-quality service and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Special Attendant

NeuroDiagnostic Institute
01.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.


Dispatcher

Chapman Heating, Air Conditioning and Plumbing
04.2023 - 12.2024
  • Directed dispatching, routing, and tracking of 12 fleet vehicles.
  • Sent out plumbers to assist two hourly callers based on locations, needs and worker availability.
  • Closely monitored dispatch board to prioritize over 30 daily calls.
  • Communicated with customers to provide recommendations on repairs, determine project estimation cost and define project completion dates.

Comfort Consultant Coordinator

Williams Comfort Air & Mr. Plumber
09.2020 - 04.2023
  • Answered customer questions about products and services and promoted key items.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Increased business sales using HVAC knowledge.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Dispatched between four cities with over 20 hvac salesman.

Delivery Driver

CARQUEST
06.2019 - 11.2022
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

To Go Server

Texas Roadhouse Restaurant
09.2017 - 06.2020
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of readiness.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

Warren Central High School
Indianapolis, IN
06-2019

Skills

  • Strong organization
  • Emotional resilience
  • Exceptional communication
  • Training new hires
  • Verifying Coverage
  • HVAC knowledge

Timeline

Special Attendant

NeuroDiagnostic Institute
01.2024 - Current

Dispatcher

Chapman Heating, Air Conditioning and Plumbing
04.2023 - 12.2024

Comfort Consultant Coordinator

Williams Comfort Air & Mr. Plumber
09.2020 - 04.2023

Delivery Driver

CARQUEST
06.2019 - 11.2022

To Go Server

Texas Roadhouse Restaurant
09.2017 - 06.2020

Warren Central High School

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Mackenzie Boles