Mackenzie DeVries
Vincennes,IN
Summary
Dynamic and customer-focused professional with extensive experience at Applebee's, excelling in guest relations and salesmanship. Proven ability to enhance dining experiences through effective communication and upselling techniques. Skilled in payment processing and maintaining. Health code compliance, fostering a clean and welcoming environment for customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Team Member
Culver's Restaurant
08.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Operated cash register efficiently, handling transactions accurately and managing customer payments.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer service protocols.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
Server
Applebees.
05.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards for consistency.
- Processed payments accurately using POS systems, maintaining cash handling procedures.
- Cultivated warm relationships with regular customers.
Server
Applebees
08.2024 - 05.2025
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Librarian's Assistant
Vincennes University
08.2023 - 05.2024
- Assisted patrons in locating and utilizing library resources effectively.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Implemented organizational systems for cataloging new acquisitions accurately.
- Developed and maintained user-friendly guides for library services and resources.
Education
Associate of Science - Legal Studies
Vincennes University
Vincennes, Indiana, INBachelors - Homeland Security
Vincennes University
Vincennes, Indiana, IN12.2026
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Team collaboration
- Greeting guests
- Money handling
- Professional appearance
- Complaint handling
- Payment processing
- Guest relations
- Allergy awareness
Certification
Servsafe
Liqour License
Server in Indiana
Timeline
FOH Team Member
Culver's Restaurant
08.2025 - Current
Server
Applebees
08.2024 - 05.2025
Librarian's Assistant
Vincennes University
08.2023 - 05.2024
Server
Applebees.
05.2023 - Current
Bachelors - Homeland Security
Vincennes University
Associate of Science - Legal Studies
Vincennes University