MACKENZIE PIERCE
Greenfield
Summary
Enthusiastic and dedicated future elementary educator with extensive classroom experience gained through student teaching and multiple field placements. Proven ability to create engaging and supportive learning environments that empower students to build confidence and achieve academic success. Strong communication, organization, and relationship-building skills honed through three years in customer service and tutoring roles enhance the ability to connect with diverse learners. Committed to fostering curiosity, cultivating a positive classroom culture, and instilling a love of learning in every child, while eager to contribute energy, patience, and a growth mindset as an Instructional Assistant.
Overview
4
4
years of professional experience
Work History
Customer Service
Kohl’s
08.2020 - 07.2024
- I worked at the registers for customer service
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Elementary School Tutor
MCCSC
02.2023 - 05.2023
- Collaborated with other educators on curriculum development projects.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Educated students in the use of various study techniques.
- Worked closely with students to help develop math and essay writing skills.
- Designed a comfortable tutoring environment conducive to learning.
- Adapted teaching strategies to meet individual needs of diverse learners.
- Monitored student progress and provided feedback.
- Motivated students using feedback and encouragement.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Encouraged positive interaction among students during sessions.
- Addressed specific student needs through parent and teacher coordination.
- Attended training sessions, enhancing tutoring practices and techniques.
Education
Some College (No Degree) - Elementary Education
Indiana University Bloomington
Bloomington, INHigh school diploma - undefined
Greenfield-Central High School
Greenfield06.2022
Skills
- Customer Service
- Sales
- Technical Support
- Quality Control
- Relationship Building
- Conflict Mediation
- Problem Resolution
- Teamwork and Collaboration
- High-Energy Attitude
- Inbound and Outbound Calling
- Calm Under Pressure
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Service Upselling
- Learning Techniques
- Progress Reporting
- Educational Feedback
- Lesson Planning
- Skills Development
- Personalized Learning Plans
- Adaptable Nature
- Flexible Working Hours
- Creative Thinking
- Student Motivation
- Problem-Solving Skills
- Peer Tutoring
- Staff Collaboration
- Online Learning Platforms
AWARDS
Cougar of the Year Award, 2022-05-01, This award is given out to one person who is a good leader and a great team player. The award is given out to someone whom people want more of.
Timeline
Elementary School Tutor
MCCSC
02.2023 - 05.2023
Customer Service
Kohl’s
08.2020 - 07.2024
High school diploma - undefined
Greenfield-Central High School
Some College (No Degree) - Elementary Education
Indiana University Bloomington