Mackenzie Yates
Richmond
Summary
Devoted animal shelter volunteer experienced providing compassionate care to animals. I excell in compassionate communication as well as being skilled in handling and feeding animals, providing enrichment activities and supporting highest standards of animal care. I significantly contribute to creating positive environments. Skilled in team collaboration and customer service, ensuring everyone is satisfied.
Overview
5
5
years of professional experience
Work History
Animal Shelter Volunteer
Help The Animals
06.2024 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
Team Member
Family Fitness Works
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Tanning Consultant
Palm Beach Tan
09.2022 - 09.2023
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
- Informed and demonstrated how to use tanning equipment to new clients.
- Trained new consultants on tanning safety protocols and customer service excellence, elevating team performance.
Hostess/To-Go Server
Applebee's Neighborhood Grill & Bar
01.2020 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Richmond High School
Richmond, IN05.2023
Skills
- Kennel care
- Compassionate communication
- Cat Socialization
- Animal fostering
- Adoption events
- Pet Grooming
- Animal Training
- Dog Socialization
Timeline
Animal Shelter Volunteer
Help The Animals
06.2024 - Current
Team Member
Family Fitness Works
03.2024 - Current
Tanning Consultant
Palm Beach Tan
09.2022 - 09.2023
Hostess/To-Go Server
Applebee's Neighborhood Grill & Bar
01.2020 - 03.2021
High School Diploma -
Richmond High School
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