Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Mackenzie York

Muncie

Summary

Experienced with team leadership and change management. Utilizes strategic planning and effective communication strategies to achieve organizational objectives. Track record of fostering collaboration and ensuring results.

Overview

8
8
years of professional experience

Work History

Coffeehouse Leader Trainer

STARBUCKS COFFEE COMPANY
07.2024 - Current
  • Trains employees on Coffeehouse Leader role and responsibilities
  • Educates staff on organizational mission and goals to help employees achieve success.
  • Delivers training sessions to enhance employee skills and knowledge.
  • Collaborates with management to identify training needs and objectives.
  • Creates engaging training plan that improves participant engagement and retention.
  • Adapts training programs based on feedback for continuous improvement.
  • Mentors new hires, resulting in stronger staff development and increased productivity.
  • Provides one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coaches employees on best practices, providing constructive feedback to support their professional growth.

Coffeehouse Leader

STARBUCKS COFFEE COMPANY
01.2024 - Current
  • Implemented best practices in project management, fostering a culture of continuous improvement within the team.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversees day-to-day activities of 20+ employees in customer focused establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Assisted with new hire processing and existing training programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Assistant Store Manager

Starbucks
01.2023 - Current
  • Create and maintain a safe and secure work environment for partners
  • Consistently walk through store areas to identify and proactively resolve issues negatively impacting store operations and customer experience
  • Supervise and evaluate partners to help improve skills, achieve daily metrics, and grow capabilities.
  • Interview, hire, and train partners and equip them to comply with company policies and create a positive environment for customers
  • Train and guide partners to maintain high productivity and meet performance metrics.
  • Provide weekly work schedules to partners to accommodate business demands and vacation requests.
  • Track partner attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Shift Supervisor

Starbucks
12.2022 - 01.2023
  • Completing store opening and closing procedures and balancing tills.
  • Responding to and resolved customer questions and concerns.
  • Helping store management meet standards of service and quality in daily operations.
  • Maintaining a clean and well-organized production area to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluate daily employee skills and knowledge regularly, training, coaching and mentoring individuals.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolves customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforce company policies and regulations with employees.

Registered Behavior Technician

Child’s Play Plus
07.2020 - 12.2022
  • Implement developed individual treatment plans based on history and diagnosis.
  • Record and organize accurate data based on therapy
  • Maintain a calm and collected composure throughout stressful and intense situations
  • Maintain the heath and safety of clients and individuals throughout therapy sessions and group interaction.
  • Teach daily livings skills to clients

Shift Supervisor

Starbucks
03.2019 - 07.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

Cashier

Target
08.2018 - 03.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Processed exchanges and returns by processing them in company database.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.

Night Shift Cleaner

In And Out Cleaning Inc
06.2018 - 08.2018
  • Cleaned, vacuumed and dusted all areas of offices, schools, factories and other buildings.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Collect and remove garbage from a variety of facilities.

Team Leader

Chick-fil-A
04.2017 - 04.2018
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Education

High School Diploma -

Homeschool
Muncie, IN
05.2018

Skills

  • Exceptional Customer Service
  • Conflict Resolution
  • Adaptive and Creative
  • Coaching and mentoring

Activities

Advanced Development Program with Starbucks Coffee Company


Grow to Lead Program with Area 66 Starbucks Coffee Company

Timeline

Coffeehouse Leader Trainer

STARBUCKS COFFEE COMPANY
07.2024 - Current

Coffeehouse Leader

STARBUCKS COFFEE COMPANY
01.2024 - Current

Assistant Store Manager

Starbucks
01.2023 - Current

Shift Supervisor

Starbucks
12.2022 - 01.2023

Registered Behavior Technician

Child’s Play Plus
07.2020 - 12.2022

Shift Supervisor

Starbucks
03.2019 - 07.2020

Cashier

Target
08.2018 - 03.2019

Night Shift Cleaner

In And Out Cleaning Inc
06.2018 - 08.2018

Team Leader

Chick-fil-A
04.2017 - 04.2018

High School Diploma -

Homeschool

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Mackenzie York