Madalaine Groover
Fort Wayne
Summary
Dynamic and results-driven professional with extensive experience in customer service waitressing and entertaining with over ten years total experience. Proven ability to enhance client engagement and build strong relationships through active listening and effective communication. Recognized for maintaining high service standards under pressure, ensuring customer satisfaction, and supporting team efficiency in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Salesperson
Self Employed Web
03.2025 - Current
- Provided excellent customer service by attentively addressing guest needs and inquiries.
- Maintained a clean and organized work area to comply with health standards.
- Adapted quickly to fast-paced environment while prioritizing customer satisfaction.
- Supported team members during peak hours, enhancing overall service efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Shangri-la West
07.2024 - Current
- Provided excellent customer service by attentively addressing guest needs and inquiries.
- Maintained a clean and organized work area to comply with health standards.
- Adapted quickly to fast-paced environment while prioritizing customer satisfaction.
- Supported team members during peak hours, enhancing overall service efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate Degree In Business - Management
Ivy Tech Community College of Indiana
Fort Wayne, IN05.2019
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Active listening
- Client service
- Interpersonal communication skills
- Time management
- Performance improvement
- Client engagement
Timeline
Salesperson
Self Employed Web
03.2025 - Current
Waitress
Shangri-la West
07.2024 - Current
Associate Degree In Business - Management
Ivy Tech Community College of Indiana
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