Madalynn Blitz
Terre Haute
Summary
Compassionate Mental Health Technician with proven crisis intervention and de-escalation skills at Harsha Behavioral Center. Adept at fostering relationships and promoting patient safety, I successfully empowered individuals through effective treatment planning and empathetic support, enhancing their mental health journey and ensuring a secure therapeutic environment. I worked as front desk agent and build relationships with my clients and help train other associates at the desk. I am a trusted employee that shows up to work everyday and work hard to get a job well done. I love work with people and building connections everywhere I go with people.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Harsha Behavioral Center
10.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Managed crisis situations effectively, ensuring safety of all involved.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Improved patient safety with continuous observation and timely intervention.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
Front Desk Agent
Springhill Suites By Marriott
04.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Sales Associate
Walmart
06.2023 - 12.2023
- Help out doing truck in the morning
- Help customer find product around the store when the need it
- Help customers with there questions
- Did top stock in the mornings
- Help clean and organize the store the up
- Did team work with other associates on the floor to get a job well done
- Put new product out and set up new areas
- Help other places in the store when they are short staff
Beauty Advisor
Ulta
04.2023 - 08.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Sales Associate
Walmart
02.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
West Vigo High School
West Terre Haute, IN05.2023
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Patient safety management
- Crisis intervention
- Empathy development
- Treatment Planning
- Mental health first aid
- Discharge planning
- Relationship building
- Vitals monitoring
- Encouragement and motivation
Certification
I am CRP certified and CPI certified
Timeline
Front Desk Agent
Springhill Suites By Marriott
04.2024 - 10.2024
Mental Health Technician
Harsha Behavioral Center
10.2023 - Current
Sales Associate
Walmart
06.2023 - 12.2023
Beauty Advisor
Ulta
04.2023 - 08.2023
Sales Associate
Walmart
02.2022 - 09.2022
High School Diploma -
West Vigo High School
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