Madan Chaine

Responsible for managing multiple Amazon Fresh facilities in Bangalore. This includes city-level forecasting and planning for inbound and outbound operations by collaborating with stakeholders such as Supply Chain, Finance, and HR.Additionally, I create mechanisms to ensure that the sites meet targets related to customer experience.

The key responsibilities are:

1. Overseeing Daily Operations: Managing day-to-day activities within the fulfillment center to ensure efficient workflow and operations.

2. Staff Management: Recruiting, training, and supervising staff to ensure they meet performance standards and adhere to safety regulations.

3. Inventory Management: Monitoring inventory levels, conducting regular audits, and ensuring inventory accuracy to avoid stock shortages or excess.

4. Process Optimization: Analyzing current fulfillment processes and implementing improvements to enhance efficiency and reduce costs.

5. Quality Control: Establishing quality assurance protocols to ensure that orders are picked, packed, and shipped correctly and promptly.

6. Budget Management: Developing and managing budgets for the fulfillment center, including cost control and expense tracking.

7. Coordination with Other Partner functions : Collaborating with procurement, shipping, and customer service teams to ensure seamless operations and efficient order fulfillment.

8. Customer Service Excellence: Ensuring that the fulfillment process meets customer expectations and addresses any issues that may arise.

9. Compliance and Safety: Ensuring that the facility adheres to health, safety, and environmental regulations.

10. Continuous Improvement Initiatives: Leading efforts for process optimization, cost reduction, and quality improvement to adapt to changing market conditions.

• Responsible for driving Lean and six sigma projects for INFC, objective is to inculcate continuous improvement culture at all levels of INFC team to deliver operational excellence end to end
• INFC will adopt a four-pronged approach to programmatically drive continuous improvement culture
• Four pillars of CI are (A) Top down CI to address the big-rocks, (B) Improve Gemba Program (IGP) to capture Associates ideas for process improvements, (C) Rapid Lean Transformation (RLT) to solve recurring shop-floors problems and (D) Non-Value-add Activity Reduction (NVAR) program to identify and eliminate NVAS
• Project Identification for Top Down Continuous Improvement Program with help of STL and Sponsors
• Responsible for Quality Technique and Lean principle training for INFC
• Coordinate the Worldwide Gemba for Brilliant basics pillar
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
• Established milestones and objectives based on input from functional areas and stakeholders

• Responsible for building and delivering site plans by reviewing work forecasts, determining productivity requirements, and partnering with other stakeholders like finance, facility, SLP and HR
• Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
• Building operating plan
• Manpower planning
• Op2 plan
• People Managing
• Budgeting

• Managing 3p operations end to end for the site SCCF as site leader
• Planning and forecasting for the daily operations and exception handling
• Working to improve the quality of the amazon fulfillment centers by ensuring defect reduction
• Developing people to the next level and ensuring the key matrixes are taken care
• Responsible for daily end to end operation
• Planning and forecasting weekly/monthly
• Managing 3p stakeholder to ensure flawless operations
• Strategic building quality New Process setup
• Benchmarking setup for the process

• Improve the Seller Experience by providing all the possible solution
• Creates value in the entire supply chain
• This value should be shared among the buyer, the seller and Organization
• Improve the organization buying experience through increased local in stock selection, lower total landed price, guaranteed delivery & world class customer service
• Delivers small to medium scale projects initiation through delivery
• Implemented Prep service for .In Seller as a chargeable service
• Program owner for Heavy and Bulky cleanup for INFCs to save the space
• Working backwards to the stakeholders' pain points
• Program owner for Temp IOG reduction for INFCs to ensure inventory is getting assigned to the right owner
• SOP creation with related to new or existing Fulfillment Centers operations and Fulfilled by Amazon Operations
• POC for FC closer from business team
• (FBA) Simplify the seller's life by providing world class warehouse experience/E-com experience
• Managing FBA inbound performance, dealing with problem receiving and auditing Fulfilled by Amazon removal performance and Customer return process
• Identifies key milestones, documents and manages project schedule with input from various stakeholder

• RBS is an organization within Retail Systems that supports the Retail teams worldwide
• This team is primarily responsible for 7 core tasks: New Item Setup (NIS), Andon Cord resolution, Inbound Support Service (ISS) ticket resolution and Problem Receive issue resolution, Product Setup services, Vendor Contacts and Compliance, as well as a large number of Flex tasks such as Categorization
• I was managing Inbound support system team to ensure the perfect inbound for amazon warehouse
• We receive problems through trouble tickets and my team works upon them and provide solution with in the defined time line
• Below are the key highlights that me and my team was doing
• Responsible for oversees North America and India Retail
• Maintaining the Catalogs of various Software and Video Games
• Products on amazon.com for the following Product Groups-Electronics, Musical Instruments, Camera, Mobile Electronics, Office Products, Cell Phone & Accessories, Computers & Peripherals
• Maintaining the supply chain efficiently by supporting, troubleshooting and streamlining flow of products from Vendors to Amazon Warehouse
• Mine voluminous data for specific detail according to requirements
• Maintain records of work and report to the Manager and the concerned Product Group Managers
• Be part of client calls to raise challenges and lead and document the call in the absence of the Manager
• Dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution
• Perform audits and quality check on assigned tasks for work done by junior associates and report quality metrics
• Train new hires on process tasks and give feedback to the training team based on on-the-job experience
• Managing team/Developing the skills of staffs

• Product Ads opens the Amazon marketplace to allow links to 3rd party retail websites
• Although Amazon does not have control over these 3rd party websites, we will require them to comply with a set of content guidelines to ensure a high quality experience for Amazon shoppers
• In addition to content guidelines for the 3rd party website, we also require that the merchants provide correct information to Amazon about the price and availability of their products, and that the product that they list on Amazon is the same product that they link to on their own website
• Content policing is the process which makes sure that the 3rd party websites are indeed in compliance with the specified set of guidelines, and that their product and offer information is correct
• Compliance must be enforced at listing time as well as on a continuous basis to ensure that the merchant landing pages continue to comply with the guidelines and are not maliciously changed at a later date

• Worked as a Process executive for the client, Blue Cross Blue Shield, in Infosys BPO Bangalore
• Job Responsibility: Horizon BCBSNJ upgraded its claim processing platform from QBLUE, Infosys had a prior experience on QBLUE platform and had a prior expertise in the claim claims processing space, Infosys offered to help Horizon BCBSNJ out of this precarious Business Situation
• Responsible to processing claims, making calculation, verify according to their plan and finalize the claims