Madan Gangmei
Bengaluru
Summary
Dedicated AR Associate with 5 years of experience in the U.S Healthcare industry, excelling in customer service, problem-solving, and RCM. Skilled in inbound and outbound calling, I am adept at addressing patient concerns and handling billing issues. As a Senior Process Executive, I honed my expertise in benefit investigation, outbound calling, and authorization follow-up. My role as a Sr. Analyst - PFS further developed my proficiency in patient calling and customer support. With a Bachelor of Arts degree and a strong foundation in communication, teamwork, and computer skills, I am ready to contribute as a Sr. Analyst - Patient Calling, leveraging my interpersonal communication abilities and adaptability to deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Sr. Analyst - PFS
Starmark Software Pvt. Ltd
Bengaluru
2023.08 - Current
Customer Support - Patient Calling (US Healthcare) Responsibilities: Patient calling representatives address patients' concerns about their accounts, help with billing issues, and handle outbound and inbound calling.
Senior Process Executive
Cognizant Technology Solutions India Pvt Ltd
Bengaluru
2021.10 - 2023.09
- Benefit Investigator @ Biomet | Outbound Calling, Authorization Follow up, Diagnosis Code Request & RCM.
'AR Associate'
Omega Healthcare
Bengaluru
2019.12 - 2021.09
- Customer Service, Problem Solving & queries, RCM, U.S Healthcare, Inbound & Outbound calling service.
Education
Bachelor of Arts - Political Science
Mount Mary College
Chumukedima, Nagaland2019-06
Higher Secondary School -
Govt. Higher Secondary School
Dimapur, Nagaland2016-09
High School Diploma -
St. Francis De Sales School
Tening Town, Nagaland2014-06
Skills
- Teamwork
- Microsoft Excel
- Ability to multitask
- Fast learner
- Adaptability
- Ability to work under pressure
Affiliations
- Music
- Aquarium enthusiast
- Volunteering
- Hiking
Languages
English
First Language
Accomplishments
- Shining Star Award - In recognition for impeccable performance and excellence at work everyday.
Timeline
Sr. Analyst - PFS
Starmark Software Pvt. Ltd
2023.08 - Current
Senior Process Executive
Cognizant Technology Solutions India Pvt Ltd
2021.10 - 2023.09
'AR Associate'
Omega Healthcare
2019.12 - 2021.09
Bachelor of Arts - Political Science
Mount Mary College
Higher Secondary School -
Govt. Higher Secondary School
High School Diploma -
St. Francis De Sales School