Madan Muniswamy

• • Responsible for all transactions related to Death claim litigation's and settlements of IRA and Retail Brokerage account holders by contacting them.
• • Handling escalations of all types of discrepancies related to Trade, Securities, Investments Etc.
• • Worked as the first level quality checker and audit for the process before the manager approval.
• • In the absence of manager and team lead, took the responsibility of assigning the daily volumes to the team members and ensuring all tasks are completed by end of day.
• • Liquidation of date of death value of securities, annuities, mutual funds, bonds, other investment schemes. Etc • Have deep understanding of IRS regulations which guide the functioning of IRA Accounts and Brokerage accounts in US Markets.
• • Have worked with multiple stake holders in end-to-end processing of distribution of assets of deceased IRA and Brokerage accounts to their respective beneficiaries either by ACAT or Fedwire
• • Handling the generic mail box for queries resolution within TAT (Client interaction)

Correspondent Mortgage
* Responsible for reviewing the files that have been originated and funded by the client which is pooled from secondary market.
* Verifying all the required documents of customers of Wells Fargo and accordingly update the same in the bank database.
* Analyzing customer confidential documents and ensure the loan is saleable in secondary market by meeting investor guidelines.

*Review Mortgage loan documents and ensure it is processed properly and ensure it can be sold in secondary market.

*Review and processing Mortgage loans and sending it to the pre funding team by completing the pre purchase review for the funding and closing.

*Review and track legal requirements related to the servicing of loans under Chapter 7, Chapter 13, and other types of bankruptcies.

*Collaborate with loan servicing teams to provide accurate account information, payment history, and balances to courts and bankruptcy trustees.

*Assist borrowers in understanding the impact of bankruptcy on their mortgage and available options for debt resolution, such as loan modifications, foreclosure avoidance, or settlement.

*Work on 4C's of the borrower and support in the pre-underwriting review.

* Coordinates & Facilitates work relationships with legal and business partners to address potentially impactful changes Completing desktop audits on per month on Foreclosure, Bankruptcy.

* Responsible for managing Reports as well as sending out Monthly Errors, Rebuttals of the team.

* Ability to identify risks and mitigating control procedures, gather, analyze, and evaluate facts to assess the effectiveness.

* Responsible for identifying and communicating key audit findings.

* Responsible for daily and routine escalation of matters arising from clients.

HLRS - Home lending retail servicing. (additional responsibilities)

* Identifying the documents by using the application ICMP (Imaging content & management platform)
* To publish Utilization report, Hold loans report and Hourly count report of team.
* Understanding and ascertain risk included with reviewing according to the parameters and notifying the risk issues to stateside underwriters.
* Perform Audits and provide floor support for the team whenever required.
* Maintaining L & D tracker for my team.
* Spoc for hold loans and BCP report on daily basis.

• • Resolving queries regarding Axis bank Retail Savings Account and Current Account over the call.
• • Act as subject matter expert and sounding board for junior resources in the team. Resolve escalated queries related savings, current a/c or credit card and troubleshooting them.
• • Ensuring daily SLAs and TATs are met with highest level of efficiency.
• • Auditing the clean desk policy for the team on a weekly basis.
• • Sending trigger warning to the account holders and resolving the issue related to suspicious or fraudulent transactions occurred on the account.
• • Prepare weekly roster for the teammates and submit to the manager.
• • Cross selling and assisting clients in new investment products along with asset products