Madan Ramala
Branch Manager
Guntur,AP
Summary
Dynamic State Sales and Collection Manager with a proven track record at SI CREVA CAPITAL SERVICES, excelling in debt recovery and customer relations. Achieved significant improvements in collection efficiency through innovative strategies and strong team leadership, while ensuring compliance with industry standards. Goal-oriented and analytical, dedicated to optimizing financial outcomes.
Overview
16
16
years of professional experience
3
3
Languages
Work History
State Head
SI CREVA CAPITAL SERVICES
Guntur , Andhra Pradesh
09.2025 - 03.2026
- Proactively identified and addressed potential risks associated with non-performing loans, implementing measures to minimize losses for the branch.
- Ensured compliance with regulatory requirements and industry best practices related to debt collection processes and procedures.
- Optimized resource allocation, prioritizing high-value accounts for quicker resolution of outstanding balances.
- Improved branch collection efficiency by implementing innovative strategies and closely monitoring team performance.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback.
Branch Manager
APAC FINANCIAL SERVICES
Narasaraopeta, Andhra Pradesh
04.2024 - 08.2025
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales Number% by incorporating several quality process improvements within branch.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Researched accounts and completed due diligence to resolve collection problems.
- Established procedures for collection of past due amounts.
Branch Manager
AHAM HOUSING FINANCE
08.2019 - 03.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
CARE HEALTH INSURANCE
04.2015 - 07.2019
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
APPOLO HEALTH INSURANCE
08.2010 - 03.2015
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Master of Computer Applications(disc) -
Veltech University
Chennai03-2009
Bachelor of Science -
MSR DEGREE COLLEGE
Kavali 04-2007
Intermediate Certificate -
Sai College
Kavali 03-2003
High School Diploma -
ZPH SCHOOL
Brahmanakraka 04-2001
Skills
Payment acceptance
SEC and call reporting
Analytical reasoning
Account reconciliation
Debt recovery expertise
Customer service management
Monitoring processes
Customer relations
Past due balance management
Goal-oriented focus
Timeline
State Head
SI CREVA CAPITAL SERVICES
09.2025 - 03.2026
Branch Manager
APAC FINANCIAL SERVICES
04.2024 - 08.2025
Branch Manager
AHAM HOUSING FINANCE
08.2019 - 03.2024
Branch Manager
CARE HEALTH INSURANCE
04.2015 - 07.2019
Assistant Branch Manager
APPOLO HEALTH INSURANCE
08.2010 - 03.2015
Master of Computer Applications(disc) -
Veltech University
Bachelor of Science -
MSR DEGREE COLLEGE
Intermediate Certificate -
Sai College
High School Diploma -
ZPH SCHOOL