MADAN SHARMA
Gurgaon
Summary
Seeking a challenging and rewarding opportunity with an organization of repute which recognizes & utilizes my true potential while nurturing my analytical and technical skills.
An Experienced hospitality professional with over 11 years of experience in managing restaurant operations, leading high-performing teams, and delivering exceptional guest satisfaction. Proven expertise in business development, operational efficiency, and customer relationship management. Seeking to contribute to a reputed organization that values excellence and offers opportunities for growth.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Restaurant Manager
Defence Bakery food pvt Lrd
10.2025 - Current
- Driving company culture, optimizing performance, managing P&L, and expanding our footprint
- Implement and audit food safety standards (HACCP) and local health regulations across all units.
- Focusing on achieving revenue targets and controlling costs.
- Analyze metrics such as 'Order-to-Delivery' time, average order value, and platform ratings on services like Zomato or Swiggy.
Restaurant Manager
Theobroma food pvt Ltd
01.2018 - 04.2025
- Analyze sales reports and identify opportunities for business improvement.
- Track KPIs such as ATV, UPT, labor cost, and food cost.
- Ensure proper staffing levels, scheduling, and manpower planning.
- Monitor inventory levels and ensure effective stock management.
- Implement local store marketing activities to grow footfall and revenue.
- Support the launch of new cloud kitchen locations and handle setup/fabrication logistics.
- Monitor and reduce food wastage, labor costs, and operational expenses to maximize profitability.
- Maintaining high ratings through order accuracy and speed.
- Proficiency in POS systems, inventory management software, and delivery platform dashboards.
Restaurant Manager
KFC Divyani international Ltd
02.2016 - 08.2018
- Ensures food quality and 100% customer satisfaction.
- Ensures complete and timely execution of corporate & local marketing plans.
- Rostering for team members, Champions recognition and motivation efforts.
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
Restaurant Manager
KFC Divyani international Ltd
02.2016 - 08.2018
- Ensures food quality and 100% customer satisfaction.
- Ensures complete and timely execution of corporate & local marketing plans.
- Rostering for team members, Champions recognition and motivation efforts.
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
ASSISTANT MANAGER (AM)
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2014 - 02.2016
- Closing & Opening of the restaurants, Training Coordinator for the restaurants.
- Ensures complete and timely execution of corporate & local marketing plans.
- Rostering for team members, Champions recognition and motivation efforts.
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
- Assists Profit & Loss management by following cash control/security procedures, maintaining Hiring Team Members.
ASSISTANT MANAGER (AM)
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2014 - 02.2016
- Closing & Opening of the restaurants, Training Coordinator for the restaurants.
- Ensures complete and timely execution of corporate & local marketing plans.
- Rostering for team members, Champions recognition and motivation efforts.
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
- Assists Profit & Loss management by following cash control/security procedures, maintaining Hiring Team Members.
GUEST RELATIONSHIP EXECUTIVE
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2013 - 08.2014
- Customer service at first priority.
- Handling cash and inventory reports for daily operations.
- Making EOD reports.
GUEST RELATIONSHIP EXECUTIVE
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2013 - 08.2014
- Customer service at first priority.
- Handling cash and inventory reports for daily operations.
- Making EOD reports.
Education
MA - Master of Arts
Avadh University
FaizabadBA - Bachelor of Arts
Avadh University
Faizabad12th - undefined
UP Board
Allahabad10th - undefined
UP Board
AllahabadSkills
Office Automation & Internet Application
Knowledge of MS Excel
Knowledge of MS Word
Strong leadership and team management
QSR/restaurant operations expertise
Analytical and decision-making skills
Customer service orientation
Ability to multitask and handle high-pressure situations
Knowledge of food safety, audits, and compliance
Accomplishments
- Best conversion & best SOP driven award in the region.
- Service Excellence Award (2022).
- Manager of the Year Award (2023).
- Certified by Food Safety Training and Certification (FOSTAC) – FSSAI.
Interests
Playing and watching cricket
dance
travelling
Timeline
Restaurant Manager
Defence Bakery food pvt Lrd
10.2025 - Current
Restaurant Manager
Theobroma food pvt Ltd
01.2018 - 04.2025
Restaurant Manager
KFC Divyani international Ltd
02.2016 - 08.2018
Restaurant Manager
KFC Divyani international Ltd
02.2016 - 08.2018
ASSISTANT MANAGER (AM)
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2014 - 02.2016
ASSISTANT MANAGER (AM)
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2014 - 02.2016
GUEST RELATIONSHIP EXECUTIVE
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2013 - 08.2014
GUEST RELATIONSHIP EXECUTIVE
PIZZAHUT (DEVYANI INTERNATIONAL LTD.)
09.2013 - 08.2014
BA - Bachelor of Arts
Avadh University
12th - undefined
UP Board
10th - undefined
UP Board
MA - Master of Arts
Avadh University
Personal Information
- Father's Name: SHRI JAGDEESH PRASHAD
- Date of Birth: 01/01/1986