MADAN SUBRAMANIAM
Summary
A highly accomplished Infrastructure Management expert with extensive experience in aligning IT strategies with business objectives. Proven ability to drive digital transformation initiatives, optimize IT operations, and manage complex projects in diverse industries.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Senior Solution Architect
Mercedes-Benz Research and Development India Pvt Ltd
Bangalore
07.2014 - Current
- Developed and supported implementation of company-wide business solutions.
- Managed Digital workplace services for physical and virtual environments.
- Managed Campus Network, SD-WAN and in-country WAN across MBRDI in India.
- Conducted regular security assessments to identify vulnerabilities and implement corrective measures, enhancing protection against cyber threats.
- Implemented ITSM to improve service delivery efficiency across teams.
- Established new infrastructure facilities, including network planning and audiovisual setup.
- Established metering tools for engineering licences, enabling cost optimisation and resource tracking.
- Planned budgets and forecasts to maximise resource utilisation for projects.
- Managed email infrastructure for MBAG, ensuring reliability and performance using EXO and Cisco technologies.
IT Senior Officer
Toyota Kirloskar Motors Pvt Ltd
03.2011 - 07.2014
- Oversaw asset lifecycle for 10,000+ IT assets at TKM, ensuring optimal operation of production line machines at Bidadi plant.
- Managed WAN connectivity for 220 dealers and suppliers across India, ensuring reliable communication and support for business operations.
- Coordinated Service Desk and Application Helpdesk operations with Wipro & TTNI to support user needs and resolve issues efficiently.
- Managed the Application Helpdesk for handling sales applications for all dealers across India.
- Led the WPS team for TKM PAN India, including the production plant, regional offices, and spares logistics center.
SD Team Lead
HP Global Services
01.2005 - 03.2011
- Directed incident, problem, and knowledge management initiatives within ITIL framework.
- Defined and implemented ITIL-based processes to improve operational efficiency.
- Led team of 40 engineers in delivering Level 1 and Level 2 support for HP employees across diverse geographical locations.
Windows System Engineer
Convergys India Pvt Ltd
12.2003 - 12.2004
- Managed user accounts and permissions to secure access to resources.
- Resolved technical issues to minimise downtime and sustain productivity.
Education
M.B.A - Marketing
B.E - Mechanical Engineering
Skills
- Solution architecture
- IT infrastructure strategy
- Cybersecurity measures
- IT service management
- Digital Transformation
- Cost Optimization
- Budget planning
- Stakeholder communication
- Competitive analysis
- Artificial intelligence knowledge
Certification
- ITIL v4.0
- PMP
- Lead Auditor ISO 27001
- XLRI - Product Management
Accomplishments
- Spearheaded IT infrastructure setup for new MBRDI buildings (10K seating capacity) in Bangalore & Pune, supporting scalable growth.
- Implemented VDI platform for 3000+ users, enabling access to heavy engineering graphics applications from any location and boosting engineering productivity.
- Established the first collocated Data Center for MBRDI, improving data management efficiency.
- Rolled out OpenLM for monitoring engineering licenses, optimizing license utilization across MBRDI.
- Developed innovative collaboration solutions, including Meeting Room Schedulers and MTR setup, enhancing teamwork.
- Setup MBRDI's first crash test facility for Mercedes Benz outside Germany, accelerating testing cycles.
- Managed the infrastructure demerger of Daimler Trucks from Mercedes Benz in India, ensuring a smooth transition.
Custom
www.linkedin.com/in/madan-subramaniam-b4ba77110
Timeline
Senior Solution Architect
Mercedes-Benz Research and Development India Pvt Ltd
07.2014 - Current
IT Senior Officer
Toyota Kirloskar Motors Pvt Ltd
03.2011 - 07.2014
SD Team Lead
HP Global Services
01.2005 - 03.2011
Windows System Engineer
Convergys India Pvt Ltd
12.2003 - 12.2004