Madan Mohan Jha
Assistant Restaurant Manager
Bangalore
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas to simplify process...
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Restaurant Manager
HMS HOST- Airport
Banglore
02.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Analyzed daily sales figures and developed strategies to increase sales.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Designed and implemented strategies to reduce costs and waste.
- Maximized quality assurance by completing frequent line checks.
Food and Beverage Captain
ITC KAKATIYA
Hyderabad
01.2022 - 01.2023
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managing the operation of takeaway and delivery services of newly launched ITC APP .
- Managing the Butler service operation.
Senior Supervisor
Avasa Hotel
Hyderabad
01.2020 - 12.2021
- Identified underperforming areas and implemented effective process improvements.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintain the proper inventory to run the operation.
Associate
ITC KOHENUR
Hyderabad
05.2018 - 12.2019
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Handling restaurant reservation online and offline
Education
MBA - Marketing Management
Narsee Monjee Institute of Management Studies MBA
Hyderabad 06.2022 - 06.2024
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management (IHM)
Hyderabad 06.2015 - 05.2018
Skills
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
Timeline
Assistant Restaurant Manager
HMS HOST- Airport
02.2023 - Current
MBA - Marketing Management
Narsee Monjee Institute of Management Studies MBA
06.2022 - 06.2024
Food and Beverage Captain
ITC KAKATIYA
01.2022 - 01.2023
Senior Supervisor
Avasa Hotel
01.2020 - 12.2021
Associate
ITC KOHENUR
05.2018 - 12.2019
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management (IHM)
06.2015 - 05.2018