Madanmohan Mishra

Client : - Western Union

• Working independently or in team within guidelines, responsible for initiating, planning, executing, controlling, and closing application and system implementation projects using a formal project management methodology.
• Resolve all issues efficiently and enhanced customer satisfaction ratings. Used critical thinking to break down problems, evaluate solutions and make decisions. Responsible for handling client and for timely delivery application.
• Supported various migration project (Data Stage to Talend ETLas SME in Reverse engineering, Design, Documentation, Data migrationand its development
• Experience in gathering requirements and formulating business metrics for reporting Utilizes solid knowledge of the Project Management Institutes standards and terminology.
• Provides strategic planning and comprehensive senior level technical consulting to IT senior management and senior technical staff. Evaluated and adopted new technologies to address changing industry needs.
• Integrated automation into monitoring and security measures to reduce required employee attention.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Directs, motivates and other key personnel within the team.

Client : - Western Union

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Conducted research, gathered information from multiple sources and presented results.
• Used coordination and planning skills to achieve results according to schedule.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Discovered root causes of problems and identified appropriate solutions.
• Investigated system issues and implemented resolutions to reduce downtime.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
• Monitored compliance and filing requirements in conjunction with staff and management.

• Trained and mentored junior developers and engineers, teaching skills in [Area of expertise] and working to improve overall team performance.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.

• Directed software design and development to meet client needs for functionality and performance.
• Delivered scalable system architecture to support high-availability Internet site with various internal applications.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Worked closely with clients to establish specifications and system designs.
• Wrote highly maintainable, solid code for software system.