Madan Mohan Sai Kumar Vakacharla

As a Support Engineer for a retail application, I perform the following key responsibilities:

• Log and respond to customer support requests via phone, email, and web interface, acting as a technical liaison between support and development teams.
• Monitor and oversee pipelines to ensure correct trigger timings and prompt issue resolution within defined SLAs.
• Troubleshoot and resolve technical issues while demonstrating a strong commitment to customer service and building **customer partnerships.
• Identify errors in stored procedures and collaborate with developers to address issues and meet business requirements.
• Address data quality issues in the production environment by resolving tickets raised in ServiceNow and conducting technical research, including code reviews, database queries, and debugging.
• Collaborate with business users to gather precise information for effective problem resolution.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
• Document all case interactions comprehensively and author Knowledge Base articles to enhance knowledge sharing.
• Leverage Python within Azure Data Factory for custom data processing and automation tasks, optimizing data workflows.
• Prepare and upload detailed resolution documents for critical and recurring issues to Confluence for future reference.
• Period : 2.5 year
• Team Size: 2

• Role : Azure developer/Support Engineer
• A professional with experience in Azure Services like Azure Data Factory, DataBricks, ADLS and few more
• Experience of Testing the Designs to ensure the system runs smoothly
• Experience in Development, Testing, and Implementation
• Proficient in understanding domain (Online & Retail) specific business, IT requirements and having working knowledge of Agile methodology Process
• Experience in working with SQL Developer
• Provided support for production related issues and resolved the incidents within limited time.
• Provided professional services and support in a dynamic work environment.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to work under pressure and prioritize assignments effectively and meet deadlines
• Team player, Flexible, Quick learner and adapts to new Technologies, Processes, Compliances & Domains
• Proficient in taking ownership of operational issues and perform both short- term resolution, and development of preventive measure to enhance efficiency of the system
• Period : 0.7 year
• Team Size: 7