MADANU JEEVAN KUMAR
Hyderabad
Summary
Dynamic Service Coordinator at Oracle with expertise in security system maintenance and project coordination. Proven track record in resolving service requests and enhancing operational efficiency. Skilled in budget management and vendor relations, consistently exceeding customer expectations while ensuring optimal system performance. Committed to delivering high-quality results through effective teamwork and technical troubleshooting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Co Ordinator
Oracle
08.2024 - Current
- Reports to Sr.Security System Program Manager (SSSPM)– APAC for all security system maintenance related issues across all facilities in JAPAC
- Resolve service requests submitted by SOC and attend the Issue with minimum down time and ensure all devices are operational
- Raise SR with service provider in case issue is not resolved and follow -up till SR is closed
- Support Oracle's Global Physical Security Operational Center Technology and System s24/7
- Investigate Root Cause of Alarm Events and Work On Overall Nuisance Alarm Reduction Program
- Update GPS service database regularly with all necessary details
- Ensure proper switch OFF and ON of all security system devices during the scheduled electrical power outage
- Raise SR with service provider if necessary
- Maintain inventory of all security system spare parts and submit report every month
- Meets customer service financial objectives by fore casting requirements
- Preparing an annual budget; scheduling expenditures; analyzing variances
- Initiating corrective actions
- To also include processing vendor invoices and Payment plans
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications
- Performed firmware updates for NVRs, access controllers, and security cameras to ensure optimal performance and security
Project and Service Engineer
Mavin Architectural Solutions Pvt. Ltd
HYD
06.2017 - 08.2025
- Responsible for Access, CCTV, Intercom, and Fire alarm System project Execution on site
- Attending project meetings for dependency points and coordinating with other stakeholders for project requirements
- Fallow up the dependency points to the client and PMC Team
- Revised the Floor layouts as per requirements and executed the project as per Final layouts
- Send the Daily project reports to management and client
- Execute the project as per client specifications
- Survey the new sites and prepare the BOQ for projects
- Track the line item's availability on-site for execution of the project
- Maintain the register for in /out of Project material
- And Vendor movement
- Maintain the Record for Material Invoices and manuals
- Attend the Service calls Of Clients and attend the PPM Activity
- Send the Service and PPM reports to management
- Responsible for upgrading Access controllers, Fire Alarm, and CCTV systems
- Operational and Maintenance of Building Facilities and complaint management
- Check the quality of the project and test it with the client's operational team
- Hand over the project to the client with proper documents and as-built Drawings
- Trained the client on installed devices, and DOs and Don’ts
Service Engineer
Intsys Technologies Pvt. Ltd
HYD
08.2015 - 05.2017
- Project done on BOSE Intrusion System, CCTV, and Access system in Amazon seller services hub HYDERABAD
- Attend the service tickets of Access, CCTV, and intrusion systems in the amazon seller services hub
- Send the reports to management and client
- Involved in upgradation of CCTV systems
- Maintain day to day reports and PPM
- Survey the new sites and prepare the BOQ for projects
- Clients: Amazon
- Project Title: Access, Intrusion, and CCTV Systems
BMS Executive
Honeywell Automation India Ltd
HYD
02.2011 - 07.2015
- Maintaining backup for camera recordings
- Supervising the installation projects of Integrated Building Management systems
- Resolving minor issues related to CCTV Management System Operations, Access control systems, Fire Alarm Systems, Water leakage detection systems, VESDA Systems, Rodent repellent console systems, and Public Addressing systems
- Monitor BMS for changes outside of normal operating parameters and report these to the relevant person
- Check the availability of controllers and field devices from EBI Station
- Carry out minor parameter settings (set points)
- Coordinate with the FM team for any failures
- Coordinate with the Maintenance team for rectification of faults
- Report BMS issues to the management using predetermined procedures
- Conducting Preventive Maintenance for All BMS systems
- Interacting with clients for Monthly management review
- Publishing Daily Access reports on the Issues Escalation Matrix
- Report generation through the BMS system daily and periodically as required
- Managing day-to-day Access Levels
- Weekly report of Card Holders Management Cycle
- Cards dispatched to the Employees with a Forgotten ID’s and Missing IDs too
- Clearing the Escalations to the Employee with a Denied report
- Clients: Anthelio, TCS, CTRLS
- Project Title: Building Management System
Education
B.tech - E.C.E
Christu Jyoti Institute of Technology and Science
Jangaon01.2010
Intermediate -
Pope Paul 6th Jr. College
Nalgonda01.2006
S.S.C -
Sacred Heart High School
Mothkur01.2004
Skills
- Security system maintenance
- Service request resolution
- Root cause analysis
- Database management
- Budget management
- Vendor management
- Project coordination
- Customer service
- Inventory management
- Document management
- Team collaboration
- Technical troubleshooting
- Resource utilization
- Service monitoring and evaluation
- Customer expectation management
- Set up devices
- Teamwork and collaboration
Certification
- Lenel Certified Professional
- Access IT Certification
Languages
- Telugu
- English
- Hindi
Disclaimer
I hereby declare that the information given here is correct to the best of my knowledge.
Professional Summary
07 Months, Service Coordinator, Oracle, 7+ Years, Project and Service Engineer, Mavin Architectural Solutions Pvt. Ltd, 1+ Year, Service Engineer, Intsys Technologies Pvt. Ltd, 4+ Years, Integrated Building Management Systems (Automation Field), Installation, commissioning & Maintenance of Access controllers, Installation, commissioning & Maintenance of Life Safety Fire Alarm System, Installation, commissioning & Maintenance of Surveillance and access control systems, Cure Programming of access control system, Operational and Maintenance of Building Facilities, Extensively used EBI software for Building management systems
Personal Information
- Father's Name: Madanu Dhairnaiah
- Date of Birth: 08/24/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Service Co Ordinator
Oracle
08.2024 - Current
Project and Service Engineer
Mavin Architectural Solutions Pvt. Ltd
06.2017 - 08.2025
Service Engineer
Intsys Technologies Pvt. Ltd
08.2015 - 05.2017
BMS Executive
Honeywell Automation India Ltd
02.2011 - 07.2015
B.tech - E.C.E
Christu Jyoti Institute of Technology and Science
Intermediate -
Pope Paul 6th Jr. College
S.S.C -
Sacred Heart High School
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