Handling applications in Financle, I View ,Saksham, EPH
MADASAMY RM
Deputy Manager
MADUARI
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Deputy Manager
INDUSIND BANK
MADURAI
10.2021 - Current
- Excellent capability of managing the operations of the bank.
- Responsible for both Inward and Outward cheques and cheques related queries.
- Processing other bank cheques in CTS (Cheque Truncation System) for clearing.
- Handling and making decisions regarding daily activities relating to Banking process, Cash Management, Clearing and compliance with operational procedures and regulatory controls.
- CASA and Term Deposit sourcing of new customers.
- Account monitoring handling KYC, AML issues handling verify with customers.
- Focus on acquiring new clients- identification of targets.
- Relationship maintenance on CASA A/C for Deepening of accounts, Bundling of products & services and Cross Selling of Third Party Products.
- An innovative and unique thinker with excellent managing skills as Customer Service officer.
- Ensure excellent customer service by reducing wait – time for transactions through digitally and Portfolio handling of customer and cross selling to Handling Customer complaint and query in Proper manner end to solution.
- Knowledge of each product and process.
- Handling customer escalations
- Team Handling in the Absence of Manager
- End to End customer servicing.
Assistant Manager of Customer Service
AXIS BANK LTD
MADURAI
08.2020 - 10.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Teller
ICICI BANK LTD
MADURAI
06.2018 - 08.2020
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Sold and cross-sold bank products to new and existing customers.
Associate
Vertex Customer Management India Private Limited
Chennai
08.2017 - 06.2018
- Airtel Backend Postpaid SIM Auto debit bill generation.
- Developed team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
- Backend Bill generation Data analyst.
- Responded to email and telephone requests to provide students with specific information.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Bachelor of Arts - Economics
Thiagarajar Arts And Science College
Madurai 06.2014 - 04.2017
Skills
Performance improvements
Software
Handling documents in CCMS application
Application & Software Knowledge (HDCA-T), MS-office, SQL Server, Visual Basic, TallyERP9,Adobe PageMaker, CorelDraw, Photoshop,
Certification
IRDA Certified
Additional Information
Gender : Male
Marital Status : Single
Nationality : Indian
Date of Birth : 02 -NOV-1996
Address : 4/119 Nattamai Thoppu Viraganoor Madurai-625 009.
Declaration : I hereby solemnly declare that all the above-furnished details are true to the best of my Knowledge and belief.
Yours Truthfully,
Madasamy RM
Madurai,
Timeline
Deputy Manager
INDUSIND BANK
10.2021 - Current
IRDA Certified
12-2020
Assistant Manager of Customer Service
AXIS BANK LTD
08.2020 - 10.2021
Teller
ICICI BANK LTD
06.2018 - 08.2020
Attanded a 15 days training in TVS service Academy of Banking in Chennai , relating to banking process, product knowledge and customer service.
06-2018
Associate
Vertex Customer Management India Private Limited
08.2017 - 06.2018
Bachelor of Arts - Economics
Thiagarajar Arts And Science College
06.2014 - 04.2017
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