Maddipatla Mahesh
Tirupati
Summary
- 3+ years of experience on SQL, Teradata, SSIS, Power BI, ServiceNow Reporting and User Access Management.
- Experienced in utilizing the ServiceNow ticketing tool to effectively resolve incidents and tickets. Additionally, I have developed reports in ServiceNow in alignment with our process requirements.
- Experience in ETL projects in various platforms like Teradata, SQL, Control M and SSIS on workflows, as per client requirements.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Project Title: ServiceNow Access Request Form & Reporting Dashboard
Dell Technologies
- Streamlined and automated the access request process within the ServiceNow platform
- Designed user-friendly forms to facilitate efficient access request submissions
- Collaborated closely with the development team to expedite task completion
- Developed a dashboard to monitor request inflow and ensure adherence to SLAs
- Designed custom email templates for streamlined communication
- Produced comprehensive documentation and presentations to support the project
- Established universal Active Directory (AD) groups for enhanced user management
- Enabled email functionality for cloud reporting purposes
Project Title: Legacy Chat Cube
Dell Technologies
- Legacy Chat Cube (SQL server Integration services) project handle with the data of orders and sales information details from different region
- Experienced in configuring error logging and error handling and fix the errors in the SSIS
- Generated the reports daily and weekly basis as per the user requirements
- As an admin gathering requirements for developments and providing cube access to users
- Clear communications to regional teams on the data quality issues and impact on daily data loads due to production environments downtime
Specialist, Business Operations (PAG)
Dell Technologies
04.2023 - 03.2025
Sr. Representative, Business Operations (PAG)
Dell Technologies
08.2021 - 03.2023
- Proficient in SQL, Teradata and SSIS for data management and integration
- Successfully addressed macro-level issues and consistently delivered timely solutions
- Coordination various source teams to understand the data flow, and the fix if needs to be done on macros and logics
- Involved in monitoring, ensuring they are running fine, and validating reports
- Conducted data validations post regional refresh, promptly addressing any data inconsistencies
- Managed ServiceNow access tickets, overseeing manual access grants and addressing automation issues
- Communicated effectively during downtimes or issues to keep stakeholders informed
- Ensured prompt actions were taken on raised issues through email correspondence
- Provided comprehensive training to newcomers for daily and weekend tasks
- Offered dedicated weekend support to ensure seamless Monday reporting without disruptions
- Data extraction based on client's requirements
Education
Bachelor's degree - Computer Science and Engineering
K.S Institute of Technology
05-2018
Skills
- SQL
- SSMS
- Teradata
- Control M
- Microsoft Power BI
- Visual Studio
Objectives Summary
To acquire a position in an organization, where I can share my knowledge and initiative ideas among the team members and thereby work sincerely and honestly towards the growth and development of the organization.
Certification
- I have received positive feedback from my manager and End users for the resolution and Problem Solving.
- I have received the Bravo and Cola Award.
Timeline
Specialist, Business Operations (PAG)
Dell Technologies
04.2023 - 03.2025
Sr. Representative, Business Operations (PAG)
Dell Technologies
08.2021 - 03.2023
Project Title: ServiceNow Access Request Form & Reporting Dashboard
Dell Technologies
Project Title: Legacy Chat Cube
Dell Technologies
Bachelor's degree - Computer Science and Engineering
K.S Institute of Technology
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