Maddison Lawson
Mishawaka
Summary
I am a dependable candidate successful at managing multiple priorities with a positive attitude. I am friendly and am a solution-oriented professional with several years of experience in service and support. I offer a Customer-focused approach to resolving conflicts and ensuring quality care to patient's.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Call Center Customer Service Representative
Fort Wayne
11.2023 - Current
- Answer phone calls
- Assist Patients with scheduling & rescheduling appointments.
- Verify Insurance
- Complete 1 day reminder calls for next day appointments
- Greet patients on the phone
Patient Service Specialist
Patient Service Specialist
Fort Wayne
11.2023 - Current
- Answering calls
- Transferring calls
- Completed check in/checkout procedures
- Verified insurance-Experience with Medicaids/medicare
- Greeted Patients
- HIPPA Certified
- Nextech software certified
- Managed patient check-in and check-out process, ensuring accuracy of demographic information and insurance verification
- Scheduled appointments for patients, optimizing provider schedules to maximize efficiency
- Responded to patient inquiries via phone, email, and in-person, providing exceptional customer service and resolving issues promptly
- Verified insurance coverage and obtained pre-authorization for procedures or treatments as needed
Receptionist
Albion Vet Clinic
Albion
08.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected Type payments, processed transactions and updated relevant records.
Vet Assistant
Albion Vet Clinic
Albion
08.2022 - 10.2023
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Prepared animals for surgical procedures.
- Monitored vital signs and provided nursing care for animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Followed safety protocols for handling animals.
- Restrained animals for examination and treatment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Sandwich Artist
Subway
Garrett
08.2017 - 07.2022
- Sanitized surfaces
- Made sandwiches
- Handled cash
- Made bank deposits
- Handled food inventory
Education
High school diploma -
Garrett High School
Garrett, INSkills
- Front desk
- Communication skills
- Patient Check-Ins
- Organizational skills
- Typing
- Reception Area Maintenance
- Cash register
- Office experience
- Customer service
- Medical terminology
- Computer skills
- Microsoft Office
- Patient Recordkeeping
- Microsoft Excel
- Cash handling
- Clinical Symptom Monitoring
- Patient service
- Faxing
- Customer Service
- Cash Drawer Balancing
- Medical scheduling
- Nextech software
- Problem solving
Certification
Driver's License, 07/01/22, 05/01/29
Willing To Relocate
- South Bend, IN
- Nappanee, IN
- Goshen, IN
Timeline
Call Center Customer Service Representative
Call Center Customer Service Representative
11.2023 - Current
Patient Service Specialist
Patient Service Specialist
11.2023 - Current
Receptionist
Albion Vet Clinic
08.2022 - 10.2023
Vet Assistant
Albion Vet Clinic
08.2022 - 10.2023
Sandwich Artist
Subway
08.2017 - 07.2022
High school diploma -
Garrett High School
Similar Profiles
Chaimae AzdadChaimae Azdad
Costumer Service at MH France / Myopla Call Center Customer Service Agent for Cdiscount and AosomCostumer Service at MH France / Myopla Call Center Customer Service Agent for Cdiscount and Aosom
Kelc LeslyKelc Lesly
Customer Service Representative at Phtech Providence OHA Medicaid CCO Customer Service Call Center Temp contractCustomer Service Representative at Phtech Providence OHA Medicaid CCO Customer Service Call Center Temp contract
Delight ThomasDelight Thomas
Georgia Farm Bureau at Customer Service Representative/ClaimsGeorgia Farm Bureau at Customer Service Representative/Claims
Holly GidenHolly Giden
Instructional Assistant at School City of MishawakaInstructional Assistant at School City of Mishawaka
Anastacia GallegosAnastacia Gallegos
Sandwich Maker at Panera BreadSandwich Maker at Panera Bread