Madduri Soniya
Adoni
Summary
To work with an organization, emphasizing the quality, service and growth of the organization in terms of revenue and reputation and to secure a responsible career opportunity to fully utilize my skills and abilities.
Overview
2
2
years of professional experience
Work History
WNS Global services(part of Capgemini)
Senior Associate
Hyderabad
2025.04 - Current
Developed and documented support procedures and knowledge base articles. Trained users and mentor junior team members. Analyzed complex technical issues, and developed effective solutions.
Centific Global services
Data Annotator
Hyderabad
2024.10 - 2025.03
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Identified needs of customers promptly and efficiently.
Sutherland Global services
CS - Associate
Chennai
2023.12 - 2024.08
Worked on active directory and server windows administration. Diagnose and fix technical issues using advanced troubleshooting techniques. Had an excellent track record of meeting the KPTs as per the requirement.
Education
Foreign Languages, Communication And Soft Skills in English -
Sri Krishna Devraya University
Ananthapur2023-11
Master of Commerce -
The Adoni Arts And Science College
Adoni, Kurnool2021-07
Skills
- Team management
- Adaptability
- Microsoft applications support
- Strong Communication
- Customer service orientation
- Emotional intelligence
- Troubleshooting
- Problem-solving
- Android OS
- Mobile Device Hardware
- Software Applications
- Remote Assistance Tools
- Continuous improvement
Ticketing tools: SAP ticketing, and also had knowledge of Salesforce and ServiceNow ticketing tools as well
Languages
Telugu
Native
Native
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Timeline
WNS Global services(part of Capgemini)
Senior Associate
2025.04 - Current
Centific Global services
Data Annotator
2024.10 - 2025.03
Sutherland Global services
CS - Associate
2023.12 - 2024.08
Foreign Languages, Communication And Soft Skills in English -
Sri Krishna Devraya University
Master of Commerce -
The Adoni Arts And Science College