Madeena Nargis
Customer Relationship Manager
Delhi
Summary
*Experienced with CRM systems and their implementation to foster customer loyalty and retention. Utilizes data-driven insights and customer feedback to develop effective strategies. Track record of enhancing customer experience through strong analytical and communication skills.
*Energetic and adaptable with talent for understanding customer needs and fostering positive client relationships. Possesses foundational knowledge in CRM systems and data analysis, along with proficiency in Excel and customer database management. Committed to leveraging these skills to drive customer satisfaction and loyalty.
*Personable and positive with talent for building strong relationships and fostering customer loyalty. Understands key principles of customer engagement and relationship management. Committed to enhancing customer satisfaction and driving business success through meaningful interactions.
Overview
9
9
years of professional experience
1
1
Language
Work History
CRM (Customer Relationship Manager)
Benison IVF & Healthcare Clinic
10.2024 - Current
- As a CRM at Benison IVF Clinic, I am responsible for building and maintaining strong, positive relationships with customers to enhance their overall experience and drive business growth. This role involves understanding customer needs, resolving issues, and fostering loyalty through effective communication and strategic planning.
- Managed over 50 to 100 calls per day to get updated on a regular basis and not miss any follow-up.
- Converted the follow-up into a registration to increase the sales of the company.
- Making monthly projections to start the treatment of every patient is the ultimate goal.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Attending the OPD camp for infertility treatment.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Developed and implemented personalized treatment plans for improved, positive outcomes.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
CRM (Customer Relationship Manager)
Sheen Automobiles Pvt. Ltd (Tawi Ford)
04.2017 - 06.2024
- Employed as a Customer Relationship Manager at Sheen Automobiles, Pvt. Ltd (Tawi Ford). As a CRM, I was responsible for the after-sales customer dealings. I also help the company track and improve its interactions with customers. As a CRM, I was performing the following duties:
- Assess customer needs, evaluate customer satisfaction, and optimize customer services.
- Communicate with clients directly, and resolve any customer issues.
- Work as a legal advisor for the company's customers.
- Always try to resolve complaints of customers within 24 hours.
- Establish and maintain strong client relationships.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Made customers aware of current and new programs and services.
Education
MBA - IT
NMIMS Global Access School For Continuing Education
Mumbai 04.2001 -
B-TECH - Electronics and Communication
NGF College of Engineering & Technology
Rothak05.2016
Skills
Experience with CRM applications
Proficient user of LifeLinkr IVF software
Effective team engagement
Strong verbal communication
Client relationship management
Strategic decision-making
Adaptability
Proficient in handling multiple tasks
Problem-solving
Effective team collaboration
Constructive mindset
Effective problem resolution
Declaration
I hereby declare that the details mentioned above are true to the best of knowledge.
Timeline
CRM (Customer Relationship Manager)
Benison IVF & Healthcare Clinic
10.2024 - Current
CRM (Customer Relationship Manager)
Sheen Automobiles Pvt. Ltd (Tawi Ford)
04.2017 - 06.2024
MBA - IT
NMIMS Global Access School For Continuing Education
04.2001 -
B-TECH - Electronics and Communication
NGF College of Engineering & Technology