Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Madeena Basha Shaik

Account associate

Summary

Professional with background in technical support roles, equipped to handle complex troubleshooting and user assistance. Skilled in problem-solving, software and hardware diagnostics, and customer service. Strong focus on collaboration and adaptability, ensuring effective team dynamics and seamless operations. Known for reliability and delivering results in fast-paced environments.

Overview

2026
2026
years of professional experience
1
1
Certification
3
3
Languages

Work History

Account Associate

VXI Global Solutions LLC
09.2024 - Current
  • Increased client satisfaction by effectively managing and resolving account issues.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Managed multiple client accounts, maintaining a high level of organization and attention to detail.
  • Maximized client retention by maintaining open lines of communication and addressing concerns promptly.

Technical Support Assistant

VXI Global Solutions LLC
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

B.Tech - Computer Science And Engineering

Gayatri Vidya Parishad College of Engineering
Visakhapatnam, India
04.2001 -

Skills

Remote support

Printer support

Software installation

Ticket management

Java

Html

Json

Mysql

Css

Java Script

Certification

Java Full Stack Developer

Hobbies

Passionate about cooking with a strong desire to learn and grow as a professional chef.

Timeline

Account Associate

VXI Global Solutions LLC
09.2024 - Current

B.Tech - Computer Science And Engineering

Gayatri Vidya Parishad College of Engineering
04.2001 -

Technical Support Assistant

VXI Global Solutions LLC

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Madeena Basha ShaikAccount associate