Madeline Caskey
Marion
Summary
Dynamic Store Manager with a proven track record at Subway, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in reduced waste. Known for outstanding communication skills and a friendly demeanor, fostering a positive environment that drives team productivity and customer satisfaction.
Overview
2023
2023
years of professional experience
Work History
Store Manager
Subway
Silver Lake, IN
2023 - 2025
- Managed daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and supervised staff on customer service protocols and food preparation techniques.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed employee schedules to maintain optimal staffing during peak hours.
- Conducted regular performance evaluations, providing feedback to promote staff development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Pickup
Kroger
Warsaw, IN
2022 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Lead
Penguin Point
Warsaw, IN
03.2020 - 08.2022
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored team members on service standards and product knowledge.
- Coordinated staff schedules to optimize workflow efficiency during peak hours.
- Implemented process improvements that enhanced customer service experience.
- Trained team members on operational procedures and safety protocols.
- Monitored inventory levels, ensuring stock availability and minimizing waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Implemented workflow improvements, increasing team productivity during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Warsaw Community High School
Warsaw, IN12.2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Strategic thinker
Timeline
Shift Lead
Penguin Point
03.2020 - 08.2022
Store Manager
Subway
2023 - 2025
Pickup
Kroger
2022 - 2023
High School Diploma -
Warsaw Community High School