Madelyn Odum
Indianapolis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Building Store Manager/Lead Operations Project Manager
Commercial Liquidators of America
09.2024 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored project performance to identify areas of improvement and make adjustments.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
- Educated customers about billing, payment processing and support policies and procedures.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Organized records of vehicles, schedules and completed orders.
- Coordinated packaging, shipping and transportation of sold merchandise.
- Maintained current customer base and increased new interest through community outreach, networking and cold-calling.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Warehouse Associate/E-commerce Lead
Commercial Liquidators of America
02.2023 - 09.2024
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted in customers with locating items and providing product information
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame
- Provided quick and efficient service to customers by picking and packing orders in a timely manner
- Developed a systematic pricing strategy that improved profit margins by 25%
- Loaded and unloaded materials and equipment from delivery trucks and other vehicles
- Maintained a clean and organized work area to ensure a safe and orderly work environment
- Prepared monthly financial statements, including balance sheets, income statements, and cash flow statements
- Evolved a comprehensive sales and inventory forecasting system that accurately predicted demand and enabled product optimization
- Utilized e-commerce data analysis to identify target markets and expanded competitive pricing strategies, resulting in over 5,000 shipped orders in the first month of new business
Barista
Cafe Euclid
10.2022 - 02.2023
- Utilized point-of-sales (POS) system to accurately process customer payments
- Maintained inventory of coffee beans, syrups, and supplies ensuring a smooth and consistent workflow
- Trained new staff members on proper coffee preparation and customer service techniques
- Enhanced frequent beverage menu ideas that increased sales by 15%
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
- Maintained a clean and organized work environment to ensure the safety and health of customers
Team Lead/Key-Holder
Disc Replay East Indianapolis
04.2019 - 06.2022
- Assisted in the training and onboarding of new employees
- Utilized technology to efficiently manage customer orders and product
- Created weekly and monthly reports to provide management with key insights into store performance
- Ensured store safety by monitoring customer activity and enforcing store policies
- Demonstrated excellent product knowledge and customer service to build customer loyalty and trust
- Stocked shelves and ensured product displays were organized and eye catching
- Successfully managed a team of 12 employees in a fast-paced retail environment, resulting in a 15% increase in customer satisfaction
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.2020
No Degree - Music Education
University of Indianapolis
Indianapolis, INSkills
- Online Merchandising
- Marketing
- Customer Service
- Leadership Skills
- Store operations
- Verbal and written communication
- Attention to Details
- Data Analysis
- Project management
- Strategic planning
- Recruitment and hiring
- Problem-solving
Timeline
Building Store Manager/Lead Operations Project Manager
Commercial Liquidators of America
09.2024 - Current
Warehouse Associate/E-commerce Lead
Commercial Liquidators of America
02.2023 - 09.2024
Barista
Cafe Euclid
10.2022 - 02.2023
Team Lead/Key-Holder
Disc Replay East Indianapolis
04.2019 - 06.2022
High School Diploma -
Warren Central High School
No Degree - Music Education
University of Indianapolis