Madhabi Das
Sales Support And Operations
Kolkata
Summary
Expert in communication and relationship management, fostering connections across organizational levels. Over 10 years in operations management and support service administration, focusing on strategic planning and execution. Detail-oriented with a proven track record of managing multiple projects simultaneously, meeting strict deadlines. Experienced with coordinating sales operations and supporting sales teams with administrative tasks. Utilizes CRM tools to manage customer data and improve sales processes. Knowledge of team collaboration and customer relationship management.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Sales Support Specialist-Operation
HDFC Credila Financial Services Limited.
05.2026 - Current
- Lead Generation & Follow-up
- Generate quality leads through various channels.
- Maintain regular follow-up with prospective customers.
- Convert leads into loan applications.
- Loan Login to Disbursement
- Ensure timely login of loan cases.
- Coordinate with customers, sales teams, and credit teams.
- Track cases from login to sanction and disbursement.
- Achieve monthly login and disbursement targets.
- Post-Disbursement Services
- Provide customer support after loan disbursement.
- Resolve customer queries and service requests.
- Maintain relationships for repeat business and referrals.
Assistant Manager Branch Operation
S.CHAND Group- Madhubun Educational Books
10.2017 - 03.2025
- Coordinated sales operations by mailing and processing customer orders efficiently.
- Followed up on delivery and short supplies logistics to ensure timely resolutions.
- 2. Follow up on delivery/short supplies Logistics
- Managed travel desk operations, handling bookings and itineraries for staff.
- Performed various administrative tasks to support office operations.
- 7. Proper handling of sales related files.
- 9. Maintenance data sheet of sales team.
Operations Coordinator- Project Coordinator
VikasPublishingHouse
02.2015 - 02.2017
- Maintained daily transaction data in Excel, ensuring accuracy and accessibility for reporting.
- Prepared project reports in standard formats for various departments on daily, weekly, and monthly basis.
- Responded to daily customer queries and complaints via email, enhancing service satisfaction.
- Provided comprehensive backend support for sales teams, boosting overall performance.
- Coordinated service delivery to clients, ensuring timely and efficient fulfillment of requests.
- Submitted daily sales reports to management for performance tracking and decision-making.
- Managed sales payment records, maintaining organized and up-to-date financial documentation.
Project Consultant
IL and FS EducationsTechnologyServiceltd
09.2012 - 09.2013
- Tohandletheoperationsofinbound/outboundcontrolroom.
- Tocordinatetheimplementationsexecutionactivitieson phone.
- Tocloselymonitorthedaytoactivitybycallingthe concernedpersonal
- Toattendtheinboundcallsi.e.thecontrolroomandaddress their issues or escalate accordingly.
- Tologthetechnicalcomplaintsandensureconcern person/vendor are timely informed.
- Toprovidecompletebackendsupporttotheteamsinthe field.
- Toentertheinformationcollectedfromthefieldinthe specified reporting/monitoring formats.
- Togeneratedaily,weekly,monthlyprojectsreportsand concernedpersons.
- Totakeregularfeedbackoftheprojectfromconcerned personnel on phone.
Education
Master of Arts - Political Science And Government
Rabindra Bharati University
Kolkata01-2015
Skills
Operations management
Team leadership
Time management
Decision-making
Customer service
Adaptability and flexibility
Workload management
Staff management
Organization skills
Vendor relationship management
Documentation and reporting
Microsoft Office proficiency
Problem-solving skills
Computer proficiency
Interests
Travel, Photography, Art s Craft
Sociallinks
https://www.linkedin.com/in/madhabi-das-68554825b
Timeline
Sales Support Specialist-Operation
HDFC Credila Financial Services Limited.
05.2026 - Current
Assistant Manager Branch Operation
S.CHAND Group- Madhubun Educational Books
10.2017 - 03.2025
Operations Coordinator- Project Coordinator
VikasPublishingHouse
02.2015 - 02.2017
Project Consultant
IL and FS EducationsTechnologyServiceltd
09.2012 - 09.2013
Master of Arts - Political Science And Government
Rabindra Bharati University