IDS
Hi, I’m
MADHAB JYOTI BORAH
Duty Manager
Bangalore
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
8
years of professional experience
2
years of post-secondary education
1
Language
Work History
Zone By The ParkBangalore
Duty Manager
02.2023 - Current
Job overview
- Trained employees in essential job functions.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations, scheduling staff duty and overseeing emails & OTA's.
- Monitored guests reviews on Google, TripAdvisor etc to maintain guest satisfaction and provide best service.
- Maintained positive guests relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented new procedures and policies to improve operational productivity.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Glyngarth ResortsOoty, Tamilnadu
Duty Manager
12.2021 - 12.2022
Job overview
- Initiated plans to improve guests relations, quality standards, and service efficiency.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Configuring rates on the hotel PMS.
Sarovar PorticoSomnath
DUTY MANAGER
07.2021 - 12.2021
Job overview
- Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees
- Initiated plans to improve guests relations, quality standards, and service efficiency.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented useful strategies to increase sales and guests satisfaction.
Glyngarth ResortsOoty
Front office & Reservation Executive
03.2019 - 05.2020
Job overview
- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone or through a central reservation system
- Maximized revenue by turning simple inquiries into reservations.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Negotiated group rates with hotels to meet budget and client requirements.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
HM Suites & StudiosBangalore
Front Office Assistant
06.2016 - 03.2019
Job overview
- Welcomed guests upon entry to the hotel, assisted with check in and check out.
- Answered phones, booked reservations, respond to emails and electronic reservations.
- Introduced amenities and services to guests for their information and guidance.
- Prepared check out bills and collected payments from departing guests
- Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed.
- Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
Education
KAKOJAN COLLEGEJorhat, Assam
12th from Arts
06.2010 - 06.2012
SEBA) P.C.U.M VIDYALAYA
10th
Skills
Operational Oversight
Personal details
Date of Birth: 27 June 1995
Sex: Male
Marital status: Single
Nationality: Indian
Software
LUCID
DJUBO
PRISM
Interests
Exploring new places
Meet new people
Playing guitar
Timeline
Duty Manager
Zone By The Park
02.2023 - Current
Duty Manager
Glyngarth Resorts
12.2021 - 12.2022
DUTY MANAGER
Sarovar Portico
07.2021 - 12.2021
Front office & Reservation Executive
Glyngarth Resorts
03.2019 - 05.2020
Front Office Assistant
HM Suites & Studios
06.2016 - 03.2019
KAKOJAN COLLEGE
12th from Arts
06.2010 - 06.2012
SEBA) P.C.U.M VIDYALAYA
10th
04.2010
Similar Profiles
Sarumathavan SSarumathavan S
Housekeeping Assistant at Zone by the parkHousekeeping Assistant at Zone by the park
Siddhartha BanerjeeSiddhartha Banerjee
Senior Accounts Executive at Apeejay Zone By The Park HotelsSenior Accounts Executive at Apeejay Zone By The Park Hotels
Elissa BuntjerElissa Buntjer
Birthday Party Host, Cashier, Cafe Worker at Trampoline Zone And Adventure ParkBirthday Party Host, Cashier, Cafe Worker at Trampoline Zone And Adventure Park
Hitesh Chandra BhattHitesh Chandra Bhatt
Manager at Flipkart Internet PrivateManager at Flipkart Internet Private
Rishav KumarRishav Kumar
Business Advisory Analyst at AccentureBusiness Advisory Analyst at Accenture