Madhalka Goswami
Gurgaon
Summary
Dynamic leader with a proven track record at Walsons Securitas, excelling in operations management and team building. Successfully implemented cost-saving measures, enhancing profitability while fostering a positive work environment. Adept at problem resolution, cultivating strong client relationships, and driving sales growth through strategic initiatives.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
General Manager – Client Relations
Walsons Securitas
03.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Executive Assistant to CEO/CFO
Emaar India
10.2008 - 03.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Administration Manager
Page Kirkland Group
09.2007 - 10.2008
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Manager
Lakme Lever Division of Hindustan Unilever Limited
09.2004 - 09.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsible for profitability of outlet
- Taking care of inventory and supplier layout
- Managing the Audits done on Monthly basis
- Handling team of 15 staff members
Reservations Manager
The Park Hotel
04.1995 - 03.2004
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Education
Bachelor of Arts - B A (Hons) Psychology
Delhi University
07-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager – Client Relations
Walsons Securitas
03.2024 - Current
Executive Assistant to CEO/CFO
Emaar India
10.2008 - 03.2024
Administration Manager
Page Kirkland Group
09.2007 - 10.2008
Manager
Lakme Lever Division of Hindustan Unilever Limited
09.2004 - 09.2007
Reservations Manager
The Park Hotel
04.1995 - 03.2004
Bachelor of Arts - B A (Hons) Psychology
Delhi University
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