Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic

Madhan Kumar G

Banking and Operations Associate
Sivakasi

Summary

Dedicated and customer-focused banking professional with over 9 years of experience in branch banking operations (Front Office and Back Office) at Tamilnad Mercantile Bank Ltd. Proven expertise in cash Mangement, resolving customer issues, Credit Analysis, Managing branch compliance, and ensuring efficient transaction processing. Committed to leveraging extensive industry knowledge to transition into a Universal Banker role, aiming to enhance customer satisfaction and drive operational excellence. Strong track record of fostering positive relationships with clients while maintaining high standards of service delivery.

Overview

11
11
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Assistant Manager

Tamilnad Mercantile Bank Ltd.,
Coimbatore
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.

Customer Service Executive

Tamilnad Mercantile Bank Ltd.,
Sivakasi
01.2015 - 02.2025
  • Handled daily branch operations, including cash deposits/withdrawals, cheque clearing, and passbook updates.
  • Resolved customer service issues efficiently, including disputes, account inquiries, and digital banking support.
  • Assisted in complaint tracking and closure, ensuring prompt redressal, and customer satisfaction.
  • Maintained branch audit readiness with regular reconciliation and documentation.
  • Ensured compliance with internal banking regulations and RBI guidelines.
  • Supported KYC/AML documentation and customer onboarding activities.
  • Coordinated with back-office teams, and ensured minimal errors in daily transactions.
  • Guided customers in using mobile banking, net banking, and ATM services.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Education

B.E. - Computer Science and Engineering

SRM Valliammai Engineering College
Chennai, India
04.2001 - 01.2013

Skills

  • Operational efficiency management

  • Digital Banking & Fintech Awareness

  • Decision-making

  • Audit & Internal Control Support

  • Regulatory Reconciliation & Reporting

  • Complaint Resolution & Service Quality

  • Creditworthiness evaluation

  • Financial transaction oversight

  • Customer Relationship Management

  • Operational compliance coordination

  • Operational efficiency management

Accomplishments

  • Cleared Officer Promotion Exam in 2025
  • Recognized for consistently high customer satisfaction scores in branch feedback
  • Played key role in achieving branch operational targets and audit success

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Timeline

Assistant Manager

Tamilnad Mercantile Bank Ltd.,
03.2025 - Current

Customer Service Executive

Tamilnad Mercantile Bank Ltd.,
01.2015 - 02.2025

B.E. - Computer Science and Engineering

SRM Valliammai Engineering College
04.2001 - 01.2013

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Madhan Kumar GBanking and Operations Associate