Madhan Mohan
Key Account Manager
Chennai
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Key Account Manager
One97communication (Paytm)
03.2023 - 03.2024
- Hunting for new accounts that can be introduced to Paytm Payments
- Ensure correct products and services are delivered to customers in timely manner
- Play integral part in generating new sales that will turn into long-lasting relationships
- Expand relationships with existing customers by continuously proposing solutions that meet their objectives
- Develop trust relationships with portfolio of major clients to ensure they do not turn to competition
- Coordinating with various internal teams to ensure timely and smooth onboarding experience for merchants.
Senior Managing Partner
Kotak Mahindra Life Insurance.
07.2022 - 03.2023
- Following recruitment process as laid down by company for recruiting new advisors
- Providing exceptional account management support
- Developing agent prospecting habits, calling and work habits
- Identifying prospective Life Advisors and Agency Partners
- Assisting agency partners through joint fieldwork
- Setting goals and support Agency Partners to achieve consistent performance.
Business Development Executive
Fashnear Technologies Pvt. Ltd. (Meesho)
04.2021 - 05.2022
- Demonstrating about business and on-boarding new clients
- Maintains relationships with clients by providing support, information, and guidance
- Negotiating with clients to secure most attractive prices
- Reviewing clients' feedback and implementing necessary changes
- Maintaining meaningful relationships with existing clients to ensure that they are retained
- Suggesting upgrades or added products and services that may be of interest to clients.
Senior Associate - Product Support
Arcadia Consulting Services Pvt. Ltd
11.2018 - 05.2020
- Delivering service and support to end-users on call, chat or via remote connection
- Gathering client’s information and determining the issue by evaluating and analyzing the symptoms
- Researching required information using available resources
- Following standard processes and procedures
- Identifying and escalating priority issues as per Client specifications
- Redirecting problems to appropriate resource.
Senior Customer Service & Merchant support
Groupon Shared service Ltd.
01.2016 - 11.2018
- Responding promptly to customer enquiries via email, calls always in a professional & efficient manner
- Promoting the company’s products and services to customers and giving product, pricing and delivery information to customers
- Assisting customers in making a decision about a product or service to buy
- Providing support to merchant issues
- Assisting merchants in payment related issues
- Identify and approving new merchants in salesforce.
Senior Customer Service & Sales Executive
Net Avenue Technologies (Cbazaar -Ecommerce)
11.2012 - 10.2015
- Achieved and exceeded sales targets by actively engaging with customers and upselling additional products
- Tracking Utilized product knowledge and sales techniques to maximize sales opportunities and drive revenue Growth
- Deciding the daily offers and promotions and measuring the traffic
- Mentoring and training junior and new staff in Sales & Support
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Customer service & Sales Executive
Vectone India Pvt Limited
03.2010 - 11.2012
- Converting inquiry calls & chats to Sale
- Identifying the sales leads
- To ensure that target sales are being met
- Handled a high volume of incoming calls and emails, demonstrating effective communication and problem-solving Skills
- Documenting complaints on internal portal and forwarding it to concerned department and following it up to fetch resolution with in TAT
- Providing end to end resolution to the customers with maintaining quality in all parameters.
Education
Bachelor of Science - Physics
Madras Christian College
Chennai, India 05.2001 -
Skills
Needs analysis
Services optimization
Sales program creation
Consultative Selling
Closing Techniques
Lead Generation
Sales tactics
Client Relationship Building
Revenue Generation
Adaptability and Flexibility
Objection Handling
Problem-Solving
Analytical Thinking
Personal Information
- Date of Birth: 10/18/87
- Gender: Male
- Marital Status : Married
Disclaimer
I hereby declare that all the above information is correct to my knowledge and belief.
Timeline
Key Account Manager
One97communication (Paytm)
03.2023 - 03.2024
Senior Managing Partner
Kotak Mahindra Life Insurance.
07.2022 - 03.2023
Business Development Executive
Fashnear Technologies Pvt. Ltd. (Meesho)
04.2021 - 05.2022
Senior Associate - Product Support
Arcadia Consulting Services Pvt. Ltd
11.2018 - 05.2020
Senior Customer Service & Merchant support
Groupon Shared service Ltd.
01.2016 - 11.2018
Senior Customer Service & Sales Executive
Net Avenue Technologies (Cbazaar -Ecommerce)
11.2012 - 10.2015
Customer service & Sales Executive
Vectone India Pvt Limited
03.2010 - 11.2012
Bachelor of Science - Physics
Madras Christian College
05.2001 -