MADHAN SHIVARAM

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
• Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• Identified and documented detailed business rules and use cases based on requirements analysis.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Developed tables, views and materialized views using SQL.
• Documented business workflows for stakeholder review.

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• Coordinated statistical data analysis, design and information flow.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

• Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
• Planned and conceived computer systems using information engineering, data modeling and structured analysis.
• Resolved malfunctions with systems and programs through troubleshooting.
• Defined business goals to determine systems requirements.
• Resolved or escalated problem tickets to resolve user issues.
• Provided client support on system operation and troubleshooting.