MADHAN V
Chennai
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
11
11
years of professional experience
Work History
Store Manager
Girias
06.2025 - Current
- Oversaw daily store operations, ensuring optimal customer satisfaction and efficient workflow.
- Trained and mentored staff, fostering a culture of teamwork and continuous improvement.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends, informing promotional activities and pricing strategies.
- Completed point of sale opening and closing procedures.
Department Manager
Reliance Digital Retail
01.2022 - 05.2025
- Led team of associates to enhance customer service and improve satisfaction ratings.
- Implemented inventory management strategies resulting in reduced stock discrepancies.
- Developed training programs for new employees, increasing onboarding efficiency.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Led a team of professionals to consistently achieve or exceed performance targets.
Team Leader
Reliance digital
12.2017 - 12.2021
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Leader
OPPO INDIA PVT LTD
10.2016 - 11.2017
- Developed strategies for improved performance level across the team.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Monitored daily operations whilst reducing operational cost significantly.
CSS
Infinity Retail Croma
08.2014 - 07.2016
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Analyzed customer needs to provide tailored product recommendations and solutions.
- Managed customer inquiries and resolved issues promptly to ensure seamless service experience.
- Trained new staff on product knowledge and sales techniques to improve team performance.
Education
B.Sc - PCA
D. G. Vaishnav College
Chennai01.2014
HSC - undefined
Govt. Hr. Sec. School Cholavaram
Cholavaram, Tamil Nadu01.2010
SSLC - undefined
Govt. Hr. Sec. School Cholavaram
Cholavaram, Tamil Nadu01.2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Inventory management
- Store merchandising
- POS systems
- Staff management
LANGUAGES
Tamil
English
Timeline
Store Manager
Girias
06.2025 - Current
Department Manager
Reliance Digital Retail
01.2022 - 05.2025
Team Leader
Reliance digital
12.2017 - 12.2021
Team Leader
OPPO INDIA PVT LTD
10.2016 - 11.2017
CSS
Infinity Retail Croma
08.2014 - 07.2016
HSC - undefined
Govt. Hr. Sec. School Cholavaram
SSLC - undefined
Govt. Hr. Sec. School Cholavaram
B.Sc - PCA
D. G. Vaishnav College
HOBBIES
Listening to music, Bike Rides in Hills Stations, Learning new technology
DECLARATION
I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.