MADHANKUMAR KUBENDIRAN

*Monitored tickets and provided ongoing support, maintaining a high level of customer satisfaction.

* Processing the request from ServiceNow and Aldea.

* Led a team maintain a comprehensive database of products, ensuring accurate information and documentation.

* Conducted regular audits to ensure compliance with regulatory standards and internal protocols.

* Proficient in handling product registration process, including reviewing and approving product submissions.

* Proficient in running SQL code for extracting and retrieving data from databases all other regions using a remote connection

* Process where the Voice/Data services are Create, Change, and disconnected in MDLS for HPE's/HPI's/DXC/Seattle Use.

* Requester send the Disconnect Order or change/New Form to the TOA GMB/through ITPAS.

* Interacting with requester end and billing information team for order related quires.

* Analysis root cause of PC order related and shipping issues.

* Managing all Reworks & Follow ups. Managing escalations and working with requester/engineers

* Collaborating with engineers end and vendors end at both updating the procurement support.

SIO RFC:

* change request form Site IT engineers AMS region.

* Analysis change request from user input form Network GTO Voice & Data, Valid
CIs

* Creating 5 phases change plan documents and 2 assessment documents.

Change plan documents - Implementation, communication, back out, test, final
UAT documents.

* Assessment plan documents - smart implementation, Down time
communication.

* Create change task using SDLC and HP Apache tool for implementing task new
circuits, switches, routers, and hub networking equipment's then submit the
change.

* Creating change task for implementing maintenance and Exception change
requests.

Mobility:

* Mobility request for Data card and PDA.
* Tracking all subscription requests from user and reporting to SME (Turpin,
Megan) Request for New, change ownership and move subscription requests.
* Validating request using propel tool and ATM tool Validating new request for
DATA, PDA and Hotspot in new subscription.
* Change ownership for subscription request between coworkers.
* Move subscription between personal pay to corporate pay, corporate pay to personal pay subscriptions.

PC Lifecycle Support:

* Receiving tickets from HPSM tool, validate using HPAM tool Interacting with internal end user's PC order related quires.

* Providing customer support on new hire PCs, Order Status, Reworks and Shipments.

* Managing all Reworks & Follow ups. Managing escalations and working with customers.

* Dealing with internal and external suppliers to complete PC orders for end user's.

* Analysis root cause of PC order related and shipping issues. · * Implemented process-oriented work streams for service deliver.

* Maintain store activities and record store stock room stock list.

* Managing 7 service employee's daily activities

* Exchange stock room stocks from Japan and Bangalore warehouse * Report daily stock details to head office