Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Ticketing Tools
Languages
Timeline
Generic
Madhankumar Rajendran

Madhankumar Rajendran

Hyderabad

Summary

B.E Graduate with 10.5 years of experience in the IT/Software industry, Manger, Team Lead, Administrator, Technical support & System Engineer. I have acquired a hand on and technical project management knowledge. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

To obtain a Team Lead position in a Helpdesk environment where my leadership skills and technical knowledge can be utilized to provide exceptional support to end-users.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Manager IT Infrastructure EUS

Kotak Mahindra Bank
Hyderabad
03.2024 - Current
  • Manage and oversee the IT support team, including hiring, training, and performance evaluations
  • Develop and implement IT policies and procedures to ensure efficient and effective operations
  • Monitor and maintain the organization's computer systems, networks, and servers
  • Manage software and hardware installations, upgrades, and maintenance
  • Develop and maintain disaster recovery and business continuity plans
  • Manage vendor relationships and negotiate contracts for IT products and services
  • Develop and manage IT budgets and track expenses
  • Stay up-to-date with emerging technologies and recommend new solutions to improve efficiency and productivity
  • Collaborate with other departments to identify and address IT needs and opportunities for improvement.
  • Led team in delivering exceptional customer service and support.
  • Managed daily operations to ensure compliance with banking regulations.
  • Oversaw financial transactions to maintain accuracy and security standards.
  • Coordinated with various departments to streamline communication and workflow.
  • Facilitated team meetings to discuss goals, challenges, and strategies for success.

Senior Technical Consultant

Tecknodreams Software Consulting Pvt. Ltd
Bangalore
08.2023 - 02.2024
  • Possess in-depth knowledge of relevant technologies, platforms, and tools.
  • Work closely with clients to understand their business needs and challenges. Provide consultation on technology solutions that align with the client's goals.
  • Manage and lead technical projects from initiation to completion.
  • Provide mentorship and guidance to junior team members.
  • Led technical consulting projects for various software solutions.
  • Collaborated with cross-functional teams to implement software systems.
  • Conducted system audits to ensure compliance with industry standards.

ASSOCIATE LEAD

Applied Systems India Pvt Ltd
Bangalore
08.2022 - 03.2023
  • Followed up on resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies.
  • Managed troubleshooting and problem-solving of disaster recovery solutions under extremely tight deadlines.
  • Supervised activities of ICT departments to keep company systems operational, available, and secure from internal and external threats.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Conducted training sessions with customers to demonstrate software updates, new systems, and hardware.
  • Kept up to date on the latest product, company, software, and system changes to stay knowledgeable for end-users.
  • Reviewed current processes and successfully identified improvement opportunities.

LEAD IT OPERATIONS

Concentrix Daksh Services India Private Limited
Bangalore
09.2020 - 08.2022
  • Supervise a team of Helpdesk Technicians, ensuring timely and effective support to end-users across the organization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • My Role Serve Manage any IT issues/projects by coordinating with Client Helpdesk & Offshore IT Operations team.
  • Incident/problem Management on all issues related to IT Infrastructure Supporting Organization projects from IT service desk perspective to meet organizational goals.
  • Leadership interaction and handling business escalation Managed Teams and provided day-to-day management of support analysts.
  • To act as an escalation, point for any incidents.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
  • Installed malware to protect software from virus and cyber-attacks and apply security measures.

SENIOR ENGINEER EUS

Microland Limited, TATA AIG, American Insurance Group
Bangalore
12.2016 - 09.2020
  • My role Serve direct and remotely server and citrix as first-level contact for general and as the higher level for other IT network problems.
  • Incident/problem Management on all issues related to IT Infrastructure Supporting Organization projects.
  • Kept up to date on the latest product, company, software, and system changes to stay knowledgeable for end-users.
  • Arranged and supported project team meetings, writing agendas and notes, and following up on module team decisions.
  • Provided cashiering support, attending checkouts during peak business hours to meet customer need.
  • Provided technical product support for commercial and sales teams on new business tenders.

SUPPORT ENGINEER

Wipro Technologies
Bangalore
08.2015 - 12.2016
  • Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
  • Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
  • Applied tools, techniques, and processes for administering configuration items to protect assets and components from unauthorized change, diversion, and inappropriate use.
  • Collaborated with technology team members to enhance efficient operation of organization's desktop computing environment.
  • Supported customers with SCCM installation and configuration, enabling dependable system setup.
  • Evaluated and responded to complex or contentious operational or service delivery to minimize financial, reputational, and business risks.

TRAINEE SOFTWARE ENGINEER

InCareIn Technologies
Chennai
01.2014 - 04.2015
  • My role is to design and develop real time android applications on various projects.

Education

Bachelor of Engineering - Computer Science

Anna University / Ranipettai Engineering College
08-2013

HSC -

K.V.B.H. School
05-2009

SSLC -

Govt. Boys Higher Secondary School
05-2007

Skills

  • IT System Management
  • Project Management
  • IT Security & Compliance
  • Training & Mentoring
  • Performance Monitoring
  • Vendor Management
  • Customer Service
  • Documentation & Report Writing
  • Leadership & Team Building
  • Problem Solving & Decision Making
  • Budget Management & Cost Control
  • Incident Management
  • Root Cause Analysis
  • Business Process Management
  • Continuous Improvement
  • IT Service Management
  • Workload Management
  • Client Management
  • Security Compliance Management
  • SCCM
  • Custom Query Reporting
  • Application Deployment
  • Software Updates
  • Active Directory Audits
  • System Image Preparation
  • Software Distribution
  • Monthly Patching
  • Patch Deployment
  • Global Compliance Reporting
  • Organizational Units Management
  • Standard Operating Procedures Development
  • Help Desk Management
  • Windows Server Configuration
  • MS Exchange Management
  • User Provisioning
  • Vendor management
  • IT budgeting
  • Incident management
  • System administration
  • Team leadership
  • Process improvement
  • Regulatory compliance
  • Training and development
  • Troubleshooting skills
  • Work prioritization
  • Cross-functional teamwork
  • Financial management
  • Change management
  • Performance evaluations
  • Policy and procedure development
  • Resource allocation
  • Project planning
  • Risk management
  • Documentation and reporting
  • Operations management
  • Coaching and mentoring

Accomplishments

  • Received Ops Gladiator Awards for Q1-2021 Roles & Responsibilities.
  • Received UNSUNG HEROES Awards JULY'2021 from Leadership Meeting.
  • Undergone a three-month course on Android Application Development in Target Soft Systems, Chennai.
  • Developed applications for college finder and school SMS management.
  • Completed major project on 'Persuasive Cued Click-Points Design, Implementation, and Evaluation of Knowledge-Based Authentication Mechanism'.

Hobbies and Interests

  • Playing Cricket
  • Traveling
  • Listening to Music

Languages

  • English
  • Kannada
  • Tamil
  • Telugu
  • Hindi

Ticketing Tools

  • BMC-Remedy (IT Service Management)
  • ServiceNow Ticketing Tool
  • Fresh desk and Jira Ticketing Tool
  • Helpline Ticketing Tool
  • SM (Smart Center Ticketing Tool)
  • Windows Remote Assistance (Remote Tool)
  • VNC Virtual Network Computing (Remote Tool)

Languages

English
Advanced
C1
Tamil
Proficient
C2
Kannada
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Hindi
Intermediate
B1

Timeline

Manager IT Infrastructure EUS

Kotak Mahindra Bank
03.2024 - Current

Senior Technical Consultant

Tecknodreams Software Consulting Pvt. Ltd
08.2023 - 02.2024

ASSOCIATE LEAD

Applied Systems India Pvt Ltd
08.2022 - 03.2023

LEAD IT OPERATIONS

Concentrix Daksh Services India Private Limited
09.2020 - 08.2022

SENIOR ENGINEER EUS

Microland Limited, TATA AIG, American Insurance Group
12.2016 - 09.2020

SUPPORT ENGINEER

Wipro Technologies
08.2015 - 12.2016

TRAINEE SOFTWARE ENGINEER

InCareIn Technologies
01.2014 - 04.2015

Bachelor of Engineering - Computer Science

Anna University / Ranipettai Engineering College

HSC -

K.V.B.H. School

SSLC -

Govt. Boys Higher Secondary School

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Madhankumar Rajendran