Detail - Oriented IT Service Management professional with 3 years of experience in Incident Management, with strong cross-functional knowledge in Problem Management, Change Management, Asset Management, CMDB and ITIL-aligned service delivery. Proven ability to manage the end-to-end lifecycle of incidents and service requests, ensuring adherence to ITSM best practices, SLA compliance, and minimal business impact. Experienced in identifying root causes, implementing workarounds, and escalating critical incidents in high-pressure environments. Proficient in leveraging data visualization tools like Power BI for tracking KPI trends, SLA breaches, and generating actionable insights to drive continuous service improvement. Familiar with ITIL frameworks and skilled in using ITSM platforms such as ServiceNow to support governance and transparency in IT operations. Strong communication skills with the ability to collaborate across technical and non-technical teams to ensure service reliability and operational excellence.
IT Asset Management