Summary
Overview
Work History
Education
Skills
Languages
References
Training
Personal Information
Professional Highlights
Timeline
Generic

Madhav Bhaskarla

Secunderabad

Summary

Dynamic leader with extensive experience at Reliance Jio, excelling in Free Lancer Management and Revenue Generation. Proven track record in driving sales growth and enhancing team performance through effective Training & Development. Successfully managed large teams, achieving significant business targets while fostering a collaborative work environment.

Overview

23
23
years of professional experience

Work History

Deputy General Manager – State Jio Associate & Device Lead

Reliance Jio Infocomm Limited
Hyderabad
02.2018 - Current
  • Responsible for Managing 2000+ Activating Free lancers (Jio Associates) & 3000+ Recharge Freelancers
  • Responsible for Engaging the Jio Associates for their month-on-month Participation in generating business.
  • Provide strong leadership to the sales team of freelancers, inspiring a high level of motivation and commitment.
  • Identify, recruit, and onboard sales freelancers with the necessary skills and expertise.
  • Provide ongoing training and development opportunities to enhance the skills and capabilities of the sales team.
  • Foster a positive and collaborative work environment, keeping the sales team motivated and engaged.
  • Develop comprehensive sales plans and strategies to achieve revenue targets.
  • Oversee the implementation of sales initiatives, ensuring alignment with organizational objectives.
  • Utilize data and market analysis to forecast sales trends and identify growth opportunities.
  • Generate regular reports on sales performance, presenting findings to senior management.
  • Ensure that the sales team, including freelancers, complies with legal and ethical standards.
  • Device Sales for the State through Distribution channel.
  • Responsible for Primary & Tertiary sales.
  • Device sales thru Modern Trade channel.

Senior Manager - Retail Operations - Telangana

Reliance Jio Infocomm Limited
Hyderabad
02.2018 - Current
  • Responsible for managing 200+ company owned stores spread across Telangana. Responsible for a team size of 200+ members.
  • Responsible for Sales & Profitability of the stores.
  • Responsible for revenue generation through New Sales, Devices, Jio Mart Digital products.
  • Responsible for Managing Stock, Finance recon and statutory compliance.
  • Responsible for identification of New Store properties.
  • Responsible for Device care at the Jiopoint stores.
  • Determining training needs through continuous visits identifying training gaps & conducting programs to enhance Selling efficiency and motivate team to generate higher revenues through continuous trainings.
  • Marketing activities in coordination with the marketing team to enhance visibility of the store and to improve footfalls.
  • Responsible for managing outbound channel to increase the sales for the store through Rural Sales Entrepreneur concept.
  • Productively carried out customer engagement activities at the stores to build strong relationship with customers to ensure customers visit the store repeatedly.
  • Have been instrumental in implementing many new age initiatives like 'Jio home delivery, Winback, HV recharge customer win back'.

Manager - Retail Operations - AP & Telangana

AIRCEL LTD.
Hyderabad
01.2014 - 02.2018
  • Spearheaded the Retail Store Operations for AP & Telangana circles successfully ensuring the achievement of Business Targets and also to provide Best in class customer experience.
  • Responsible for a team size of 70 members which includes 2 supervisors directly reporting to the Retail Ops Manager.
  • Responsible for handling Aircel Seva Kendra (400+) outlets spread across the state which is managed by Retailers & Channel Partners.
  • Responsible for driving sales through Aircel Xpress Outlets & Aircel Seva Kendra outlets. (Prepaid, Postpaid, Revenue & Handsets).
  • Responsible for Store identification, Store design, Roll out of the stores also tie up with Channel partners.
  • Responsible for Primary and Secondary billing and stock holding at the stores.
  • Accountable for profit and loss management of the stores across AP & Telangana.
  • Responsible for achievement of Business targets (Prepaid, Postpaid, Revenue, Devices).
  • Managing the design, communication of SAC Payout model to the stores month on month to achieve the Business targets.
  • Design, Planning and Execution of low cost service modules by rolling out different format of stores (Aircel Xpress, Aircel Service Kendra, Shop in Shop).
  • Marketing activities in coordination with the marketing team to enhance visibility of the store and to improve footfalls.
  • Determining training needs through continuous visits to these outlets identifying training gaps & conducting programs to enhance Selling efficiency and motivate team to generate higher revenues through continuous trainings.
  • Provided effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve organizational goals (Revenue generation).
  • Productively carried out customer engagement activities at the stores to build strong relationship with customers to ensure customers visit the store repeatedly.

Zonal CS Manager - AP & Telangana

AIRCEL LTD.
Hyderabad
05.2011 - 12.2013
  • Was accountable for profit and loss management of the Retail stores and customer service management at the stores.
  • Coordination with government agencies for monthly TRAI audits to avoid monthly penalties on account of documentation related to subscriber acquisition.
  • Conducted training programs for Channel partners and Franchisees on Documentation related to Subscriber acquisition and share TRAI audit observations to avoid recurrence.
  • Ensuring new subscriber onboarding within specified SLA to give best experience to the customers which would ensure the continuity of the customer in this dynamic telecom market.
  • Managing the Activation hubs spread across AP & Telangana with a team size of 36 team members for the onboarding activity of new subscribers.
  • Actively involved in Customer Relationship Management for the Zones across AP & Telangana and to provide various inputs of customer behavior to the various stake holders in the company improve and implement different methods of servicing the customers.
  • Effectively handled postpaid collections as per the bill cycle allocation with a track record of collecting 98% of the dues from the customers in all the bill cycles.
  • Successfully worked on Retention and churn management and achieved targeted score of 80% of customer retention through various customer engagement programs.
  • Engage customers through various Customer engagement programs like 'Aircel Service Day' & 'CARE SERVE DELIGHT'.

Cluster Manager - Branch Operations - Telangana Region

ICICI PRUDENTIAL LIFE INSURANCE
Hyderabad
07.2007 - 04.2009
  • Effectively handled the Customer Service operations across Telangana Cluster based out of Hyderabad and was responsible to handle a team of 15 team members with 3 Supervisory staff spread across 18 Service branches.
  • Instrumental in handling new customer onboarding within a specified SLA adhering to guidelines of six sigma and the process includes Policy issuance (Medical & Non-Medical).
  • Actively involved in ensuring the statutory compliance for various branches to reduce risky customer portfolios and control bad payout%.
  • Successfully managed to setup the outbound process to increase the Policy renewal of the customers and to control churn of policy holders.
  • Involved in various Customer Service projects which includes the setup of MICRO OFFICEs across the region to bring in the customers closer to ICICI Prudential which in turn increased the renewal premium payment collection, improved new policy issuance & Policy bond dispatch timeline to the customers.
  • Generating sales leads and closing them the help of sales team.

Shop Manager (Sales & Service Operations)

HUTCH ESSAR SOUTH LTD.
Hyderabad
02.2004 - 07.2007
  • Successfully managed flagship Hutch Company Owned stores (2) & Hutch Mobile Shoppe (10), with a team size of 20 employees.
  • Was responsible for Sales through these stores (Prepaid, Postpaid, Recharges sales & Handsets).
  • Implemented strategies to achieve sales targets and worked on promotional schemes to improve the footfalls.
  • Actively involved in Recruitment, Sales Training, mentoring on-floor employees and reviewed productivity and KPIs periodically.
  • Assessed individual performance & designed a performance improvement plan, involved in Customer Engagement activities at the store to improve the footfalls and repeated customers.
  • Was responsible for Profitability of the stores with a month-on-month growth of 5%.
  • Successfully worked on CRM (customer relationship management module) for synchronization and smooth data flow enabling quick resolution within TAT.
  • Was responsible for team building activities to achieve daily/weekly/monthly goals.

Store Manager (Sales & Service Operations)

Food World Super Markets Limited
Hyderabad
04.2002 - 02.2004
  • Successfully managed the Food World flagship stores in Hyderabad city.
  • Handled a team size of 15 members who were designated to handle various categories in the store (Perishables & Non-Perishables).
  • Was responsible for Sales and profitability of the stores with a average minimum margin of 15% in Non-perishables and 25% in Perishables.
  • Was responsible for a month on month incremental sales through upselling & cross selling activities.
  • Handled Recruitment, training, mentoring on-floor employees and reviewing KPIs of each and every employee category wise to keep the Team members updated about the performance.
  • Maintained the store profitability by developing new business strategies to expand customer traffic and optimize profitability.
  • Actively involved in various customer engagement activities like 'SABSE SASTA' and mini counters at apartments to reach to customers.
  • Worked on stock indenting keeping in view the policy of FIFO and maintenance of stock basis the average sales of the product on the shelf and also to ensure sufficient inventory is available on the shelves.
  • Complete store administration.
  • Involved in Pilferage control at the store to ensure no revenue leakage with a average of 0.5% pilferage to the sales.
  • Revenue generation through space selling at the store to enhance profits.
  • Was responsible for daily team building activities to ensure team delivers the required targets daily.

Education

Bachelor of Computer Science -

Osmania University
01.2000

Skills

  • Free Lancer Management
  • Sales & Distribution
  • Branch Operations
  • Store Operations
  • Stores Rollout
  • People Management
  • Revenue Generation
  • Vendor Management
  • Annual Operating Plan
  • Staffing & Scheduling
  • Statistical Analysis
  • Data Mining
  • Training & Development
  • Automation
  • Self Help

Languages

  • English
  • Hindi
  • Telugu

References

Available on Request

Training

  • Leader in Me workshop, Aircel, Hyderabad, 05/01/15
  • Learning the WUCA WORLD, Aircel, Hyderabad, 10/01/14
  • Winning Together training, Aircel, Hyderabad, 05/01/14
  • Interviewing skills training, ICICI Prudential, Mumbai, 02/01/09
  • FIN RECON training, ICICI Prudential, Bangalore, 10/01/08
  • PEOPLE MANAGER training, ICICI Prudential, Hyderabad, 07/01/08
  • Micro office management training, ICICI Prudential, Delhi, 12/01/07
  • Rural Branch Operations training, ICICI Prudential, Hyderabad, 11/01/07
  • New Manager Induction program, ICICI Prudential, Hyderabad, 10/01/07
  • Retail Management Training, Hutch, Hyderabad, 02/01/07
  • Chrysalis training program on Grooming, Hutch, Hyderabad, 05/01/06
  • RETAIL MANAGEMENT training from RPG group of Retail Management school, Food World Super Markets Ltd, Hyderabad, 06/01/02

Personal Information

Date of Birth: 06/21/80

Professional Highlights

  • Highest Activations thru new program called Self KYC thru Free Lancers across Pan India.
  • Maintained an Average Distributor primary billing of 50k Devices sales with an Average of 40K IMEI Activations.
  • Contribution of Free Lancer business to the overall revenue is 23 Crores a month with 30K new customer additions monthly which is highest across Pan India.
  • Device Sales of 25k thru Free lancers – Reliance Jio Infocomm.
  • Ranked No.1 Across Pan India- Reliance Jio Infocom Limited during my stint as Retail Ops manager.
  • Highest Sales productivity of 35 Crs in Jio mart sales in the year 12/22.
  • Rewarded for achieving the store profitability where 95% stores are profitable across PAN India in 2016.
  • Recognized for Highest Sales Productivity and was rewarded with ‘Retail RACE Award’ in 2010.
  • Recognized for selling highest number of Iphone sales in the year 2011.
  • Privileged to identify & groom maximum number of my team members who then appointed at different positions at higher level.
  • Achieved Six sigma in Policy issuance TAT & Transaction management from 2007-2009.
  • Accredited for achieving 100% profitability of the stores in a span of 3 months from 2005-2006.

Timeline

Deputy General Manager – State Jio Associate & Device Lead

Reliance Jio Infocomm Limited
02.2018 - Current

Senior Manager - Retail Operations - Telangana

Reliance Jio Infocomm Limited
02.2018 - Current

Manager - Retail Operations - AP & Telangana

AIRCEL LTD.
01.2014 - 02.2018

Zonal CS Manager - AP & Telangana

AIRCEL LTD.
05.2011 - 12.2013

Cluster Manager - Branch Operations - Telangana Region

ICICI PRUDENTIAL LIFE INSURANCE
07.2007 - 04.2009

Shop Manager (Sales & Service Operations)

HUTCH ESSAR SOUTH LTD.
02.2004 - 07.2007

Store Manager (Sales & Service Operations)

Food World Super Markets Limited
04.2002 - 02.2004

Bachelor of Computer Science -

Osmania University

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Madhav Bhaskarla