Madhav Kapoor
Noida
Summary
Dynamic Operations Coordinator with a proven track record at D.P. Garg & Co. Pvt. Ltd., enhancing efficiency through proactive task management and vendor communication. Skilled in operations coordination and team collaboration, I consistently achieve high customer satisfaction and streamline processes to drive organizational success.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
D.P. Garg & Co. Pvt. Ltd.
Noida
01.2025 - Current
- Monitor project deadlines and ensure timely execution of tasks.
- Improved efficiency by proactively tracking tasks and deadlines.
- Coordinated daily workflow between departments to ensure operational continuity.
- Manage inventory levels and vendor communication.
Customer Service Associate – Chat Support
Amazon
Noida
09.2022 - 04.2024
- Achieved and maintained high customer satisfaction and quality scores through effective communication and problem-solving.
- Provided chat support to over 100 customers daily, addressing inquiries and enhancing user experience.
- Resolved order-related concerns and service issues, ensuring timely resolutions and customer retention.
Business Manager
Family Cafe Business
New Delhi
01.2020 - 01.2024
- Oversaw cafe operations and coordinated staffing to ensure smooth daily functioning.
- Facilitated inventory procurement and liaised with suppliers to maintain stock levels.
- Managed cash handling procedures and ensured high-quality customer service.
Operations Coordinator
Sulabh Apparel India
Delhi
11.2019 - 09.2022
- Compiled inventory and sales performance reports to support strategic decision-making.
- Facilitated inter-department communication to enhance collaboration.
- Supported daily operational planning in a team environment.
Accounts Coordinator
Silaris Informations Pvt. Ltd.
Naraina
09.2018 - 10.2019
- Coordinated lead generation and client communication to build relationships.
- Assisted in sales campaigns and managed follow-up communications to ensure client engagement.
- Trained new employees on processes to enhance onboarding experience.
Education
Bachelor of Commerce (B.Com) -
Delhi University
New Delhi01.2020
12th & 10th (CBSE) -
Cambridge School
New Delhi01.2016
Skills
- Operations coordination
- Vendor management
- Office management
- Customer support
- Team collaboration
- Communication skills
Timeline
Operations Coordinator
D.P. Garg & Co. Pvt. Ltd.
01.2025 - Current
Customer Service Associate – Chat Support
Amazon
09.2022 - 04.2024
Business Manager
Family Cafe Business
01.2020 - 01.2024
Operations Coordinator
Sulabh Apparel India
11.2019 - 09.2022
Accounts Coordinator
Silaris Informations Pvt. Ltd.
09.2018 - 10.2019
Bachelor of Commerce (B.Com) -
Delhi University
12th & 10th (CBSE) -
Cambridge School