Madhav Mehta
Mumbai
Summary
Dynamic Data Science Manager with a proven track record at Aditya Birla Capital, leveraging SQL and advanced analytics to drive a ₹1,848 Cr impact. Expert in machine learning and data modeling, I excel in delivering actionable insights and fostering collaboration to enhance customer retention and operational efficiency.
Overview
6
6
years of professional experience
Work History
Manager Data Science
ADITYA BIRLA CAPITAL
05.2023 - Current
- Customer Retention & Revenue Assurance: Built and deployed persistency models across payment journeys, improving retention by 5% and safeguarding ₹262 Cr revenue in FY25 and capturing >65% of high-risk customers in top deciles.
- Sales & Distribution Analytics: Led analytics for the PASA program (₹1,150 Cr impact) and Upsell (₹220 Cr impact), delivering >30% upsell lift and >50% advisor activation in top deciles, driving advisor productivity.
- Forecasting & Financial Planning: Built new business forecasting models with >90% accuracy and <10% error rate, enhancing visibility of sourcing & targets and enabling policy-level decision-making.
- Branch Analytics: Developed attrition prediction models (capture rate >60%) and PEP predictions (>85% accuracy), reducing attrition of Relationship Officers and enabling efficient hiring worth ₹50 Cr+ new business.
- Feature Engineering & Cloud Analytics: Built a unified feature universe by integrating internal, bureau, and aggregator data on Databricks, uncovering latent patterns to power scalable AI/ML models and advanced customer segmentation.
- Behavioral Analytics: Analyzed DSE usage patterns on the Sales Buddy app to recommend personalized training programs, resulting in a 10% increase in sales conversions.
- Advanced Predictive Analytics: Delivered early warning indicators (EWI) models with approximately 80% accuracy, strengthening risk management and proactive interventions.
- Strategic Business Impact: Overall YTD analytics-driven impact of ₹1,848 Cr, influencing revenue growth, customer retention, and operational efficiency across multiple business functions.
- Gen AI analysis: leveraged LLM functionalities to assess transcript data for pinpointing significant issues causing repeat calls.
Data Analyst
Genpact India Pvt Ltd
02.2020 - 06.2021
- Built end-to-end data pipelines for Kraft Heinz, applying data modeling, governance, and warehousing concepts to support business strategies.
- Developed complex SQL procedures, and gained hands-on exposure to AWS, Hadoop, Hive, and PySpark for big data processing.
Education
High School Diploma -
Praxis Business School
03-2023
BBA - Finance
Symbiosis Centre For Management Students
06-2019
Skills
- SQL
- Python
- Data Bricks
- Teradata
- Excel
- Power BI
- Machine learning
- Agentic AI
- Generative AI
Accomplishments
Awarded the Revenue Assurance Analytics award for Customer Retention
Awarded the Functional Excellence Award at ABG Inspiration Awards
Awarded the Functional Excellence Award at ABG Inspiration Awards
Timeline
Manager Data Science
ADITYA BIRLA CAPITAL
05.2023 - Current
Data Analyst
Genpact India Pvt Ltd
02.2020 - 06.2021
High School Diploma -
Praxis Business School
BBA - Finance
Symbiosis Centre For Management Students