Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Work Availability
Projects
Timeline
CustomerServiceRepresentative
Madhav Mishra

Madhav Mishra

Pune,Maharashtra

Work Preference

Work Type

Full TimeGig Work

Summary

I’m a Senior Data Scientist with over 7+ years of experience building data and AI solutions that solve real business problems at scale. Most of my work has been in telecom and enterprise environments, where I’ve helped teams turn complex, messy data into insights and systems that actually drive outcomes.

At Telstra, I’ve worked end-to-end on initiatives ranging from OSS billing optimization and intelligent automation to customer lifetime value (CLTV) modeling and churn reduction. This has involved designing scalable SQL and Spark based data pipelines, building machine learning models for prediction and classification, and more recently, implementing LLM powered solutions that can explain complex billing logic in a way customers and stakeholders can clearly understand and trust.

My background combines hands-on machine learning and big-data processing with cloud-native architectures across Azure and AWS. I care a lot about how solutions are built, deployed, and scaled in the real world not just how models perform in isolation.

What really defines my work is the mix of deep technical execution and a strong product mindset. I enjoy taking ambiguous business problems, breaking them down, and turning them into production-ready, reliable solutions. Over the years, I’ve worked extensively with Azure (ADF, Databricks, ADLS), PySpark, Spark SQL, NLP, DL, ML monitoring, drift detection, and human-in-the-loop AI systems to ensure systems remain accurate, explainable, and trustworthy at scale.

Before moving fully into data science, I worked as a Product Manager in Analytics. That experience helps me communicate comfortably with engineers, business teams, and leadership, and keeps me focused on impact rather than just implementation.

I enjoy working on problems related to:
• Machine Learning & Predictive Modeling (ML, DL)
• GenAI / LLM Applications
• Customer Analytics & Revenue Intelligence
• Data Engineering & Cloud Platforms
• Automation & Explainable AI

I’m currently open to Senior Data Scientist or Data Science Lead roles where data, AI, and business strategy come together to create meaningful, measurable impact.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Science Specialist - ML Engineer

Telstra
Pune
07.2022 - Current
  • Engineered GenAI-powered billing optimization system using LLM prompt strategies to automatically detect discrepancies in high-volume billing data, generating customer-friendly explanations aligned with stakeholder rules
  • Delivered an OSS billing automation solution that cut billing-related queries by 70% and generated $1.2M in annual savings through end-to-end operational efficiency.
  • Built Customer Lifetime Value (CLTV) prediction models enabling data-driven resource allocation, churn reduction, and sustainable revenue optimization
  • Built an AI-driven customer persona using LLM prompt flows to predict churn from price and usage changes, enabling data-backed pricing optimization with reduced customer attrition.

Associate Data Science Specialist

Telstra
Pune
08.2021 - 07.2022
  • Led design and execution of automated email classification system for Service Central platform, categorizing requests into Engineering Support, Retail Activation, and TWI-related categories
  • Developed multi-stage ML pipeline progressing from manual categorization to predictive classification, reducing manual intervention by 60% and improving turnaround time
  • Conducted comprehensive EDA on mailbox datasets and implemented structured SC mapping for BGP operations
  • Automated ticket creation, response handling, and closure workflows ensuring compliance and operational efficiency

Associate Data Science Specialist

Telstra
Pune
02.2019 - 08.2021
  • Architected end-to-end Azure Data Factory pipelines orchestrating data flows across ingestion, transformation, and publish layers for 5+ heterogeneous data sources in ADLS
  • Built scalable PySpark and Spark SQL transformations processing large-scale datasets, enabling reliable downstream analytics
  • Leveraged Hive-based schemas and partitioning strategies optimizing query performance across curated data layers
  • Implemented Cosmos DB TTL strategies for automated data lifecycle management, reducing storage overhead while ensuring compliance

Product Manager Analytics

Jio
Mumbai
02.2017 - 02.2019
  • Drove customer segmentation strategy for personalized acquisition campaigns via CleverTap, improving targeting efficiency
  • Led JioFace core team product integration, successfully delivering 2 POCs on product features with end-to-end architecture ownership
  • Launched Campus Connect module collaborating with 100+ colleges across India, managing content integration and on-boarding

Education

Full Stack Data Science Masters Program - undefined

GreyAtom School of Data Science
01.2019

Master of Computer Applications (MCA) - Information Technology & AI

NCRD Sterling Institute of Management Studies
01.2017

Skills

  • Python
  • SQL
  • PySpark
  • SparkSQL
  • Scikit-learn
  • TensorFlow
  • NLP
  • GenAI
  • LLM Prompt Engineering
  • RAG
  • Azure Databricks
  • Azure Data Factory (ADF)
  • Azure Logic Apps
  • ADLS
  • Cosmos DB
  • Apache Spark
  • Hive
  • Big Data Processing
  • ETL Pipelines
  • PowerBI
  • Git
  • CleverTap
  • Data Orchestration

Certification

Best Student Award, Machine Learning Microcredential, Big Data 101, Tidy Data in Python, MySQL, Technical blogger on Medium covering ML, Data Science, and Big Data (7+ years)

Languages

English
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Projects

Agentic RAG for Shrimad Bhagwat Geeta: Builds an intelligent RAG framework that discerns when to directly answer or strategically search Geeta texts. It moves 'From Retrieval to Reasoning,' providing nuanced, context aware insights from spiritual teachings by intelligently deciding what, where, and how to retrieve information.

https://github.com/DeltaOptimist/From-Retrieval-to-Reasoning-Building-an-Agentic-RAG-Framework-for-Shrimad-Bhagwat-Geeta

Timeline

Data Science Specialist - ML Engineer

Telstra
07.2022 - Current

Associate Data Science Specialist

Telstra
08.2021 - 07.2022

Associate Data Science Specialist

Telstra
02.2019 - 08.2021

Product Manager Analytics

Jio
02.2017 - 02.2019

Full Stack Data Science Masters Program - undefined

GreyAtom School of Data Science

Master of Computer Applications (MCA) - Information Technology & AI

NCRD Sterling Institute of Management Studies
Madhav Mishra